Abstract: A language processor includes a parser and an invoker. The parser parses a spoken statement to detect a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The invoker determines, based on the parse tree, a plurality of potential services to invoke to respond to the spoken statement, calculates a confidence score for each potential service of the plurality of potential services, wherein each confidence score indicates a likelihood, that a potential service is a service requested by the spoken statement, and determines, based on the calculated confidence scores, to invoke a potential service of the plurality of potential services in response to the spoken statement. This helps reduce a number of questions that a caller associated with the spoken statement has to answer before the language processor determines a service to invoke to respond to the caller.

Abstract: A language processor includes a parser and an invoker. The parser parses a spoken statement to detect a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The invoker determines, based on the parse tree, a plurality of potential services to invoke to respond to the spoken statement, calculates a confidence score for each potential service of the plurality of potential services, wherein each confidence score indicates a likelihood that a potential service is a service requested by the spoken statement, and determines, based on the calculated confidence scores, to invoke a potential service of the plurality of potential services in response to the spoken statement.

Abstract: A language processor includes a parser, an invoker, and an extractor. The parser parses a spoken statement to detect a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The invoker determines, based on the parse tree, a plurality of potential services to invoke to respond to the spoken statement. The extractor determines, for each potential service of the plurality of potential services, a parameter used during execution of that potential service and a value of the determined parameter based on the parse tree. The invoker is further configured to issue a command to invoke a potential service of the plurality of potential services using a value of a determined parameter.

Abstract: An automated response tool includes a receiver, a language processor, and a service invoker. The receiver receives a call and a spoken statement from the received call. The language processor detects a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The language processor also determines, based on the parse tree, a service to invoke in response to the spoken statement, determines a parameter used during execution of the determined service, and determines, based on the parse tree, a value of the determined parameter. The service invoker issues a command to invoke the determined service, wherein the command comprises the determined value of the determined parameter.