Abstract: An Interactive Voice Response (IVR) system, comprising a user interface configured to receive an incoming user inquiry, a response generation module configured to process the inquiry and generate a response, a Generative AI agent interface, wherein the response generation module is configured to direct at least partially the user inquiry through the Generative AI agent interface to a Generative AI agent for processing, and wherein the response generation module is responsive to an output elicited from the Generative AI agent in response to the user inquiry and presented via the Generative AI agent interface to generate the response in response to the output and output the modified response via the user interface.

Abstract: A non-transitory computer-readable storage medium is disclosed, which is encoded with software. When executed by a data processor, it implements a knowledge integration layer comprising interfaces and corresponding logic. A first interface receives user inputs, a second allows communication with a data repository, and a third communicates with a Transformer-Based Generative AI Service. The logic is responsive to user input potentially constituting new knowledge not recorded in the data repository, generating a query to search the repository for associated recorded knowledge. It then generates a request for the Generative AI service to compare the new and recorded knowledge, outputting data that describes a knowledge delta. This delta data is stored in the repository.

Abstract: A non-transitory computer-readable storage medium, comprising instructions which, when executed by one or more processors, configure the one or more processors to implement a Generative AI entity selector mechanism including, an input configured for receiving a user request intended for a Generative AI entity to elicit an output from the Generative AI entity, selection logic configured for processing the user request to select a Generative AI entity from the set of Generative AI entities for servicing the user request and an output for generating a selection signal, which conveys an identification of the Generative AI entity selected by the selection logic.

Abstract: A computer system comprising one or computers and one or more data storage devices storing instructions, which when executed by the one or more computers implements a computer code conversion utility, comprising: Graphical User Interface (GUI) manager; a prompt manager; a Generative AI service interface; the GUI manager being configured to implement a GUI for receiving an input, including a first computer code; the prompt manager configured to generate in response to the input a first Generative AI service prompt with instructions to derive from the first computer code a relational representation of the first computer code; the prompt manager configured to generate a second Generative AI service prompt conveying the relational representation or a derivative form of the relational representation and the first computer code with instructions to convert the first computer code to a second computer code where the second computer code retains an overall functionality of the first computer code; the Generative AI s

Abstract: A computer system may have one or computers and one or more data storage devices storing instructions, which when executed by the one or more computers implements a characterization manager, comprising: a test data database storing a plurality of test data sets; the characterization manager configured for selecting one or more test data sets from the test data database and apply the selected test data sets to a Generative AI system to derive from the Generative AI system an output; an output analyzer for processing the output to generate characterization data describing one or more facets of the output.