Abstract: An order placement system comprises an order placement module, a first transfer module, a second transfer module, and a detection module. The order placement module prompts a first customer from a geographical location to place an order for a consignment. The first transfer module is controlled by the processor and in communication with the order placement module to send instructions to transfer the ordered consignment to a delivery hub. The second transfer module sends instructions to the delivery hub when the first customer cancels the ordered consignment, and the cancelled consignment is returned to the delivery hub. The detection module identifies a second customer in the same geographical location who ordered the same consignment that was cancelled by the first customer. The second transfer module provides instructions to the delivery hub to deliver the same consignment to the second customer, where a reverse shipment of the cancelled consignment is avoided.

Abstract: Techniques and system configurations for order tracking and delivery fulfillment in an electronic commerce setting is described herein. In one example, a shipment that originates from a distribution center of a retailer is identified for delay (e.g., a delayed shipment in transit via a national carrier). The delayed shipment is replaced with a substitute shipment from inventory at an in-store location of the retailer. The substitute shipment is selected from an in-store location of the retailer based on proximity to the shipping destination, and is delivered via courier or agent to meet or precede a promised delivery date. The delayed shipment is then intercepted or redirected to the shipping source, the in-store location, or a distribution center. Related techniques for the management, processing, and tracking of data and information associated with substitute shipments are further described herein.