Abstract: A method and structure for analyzing a database having non-text data in data fields and text in text fields. The invention first selects a subset of the database based upon criteria. The subset includes data field(s) and associated text field(s). The invention searches for data matching the criteria within structured data fields of the database. If the invention searches multiple databases, the invention creates shared dimensions for databases that do not share common attributes. The invention automatically selects a relatively short text phrase from the text fields that helps to explain the underlying meaning (i.e. unique text content) of a data subset selected using the non-text data fields.

Abstract: A method and system for specifying, deploying and updating work flows. A request is received from a user of a system with components comprising a computing system and human representatives. The components facilitate routing and servicing the request. A work flow comprising manual and automatic steps is specified to perform the routing and servicing of the request. The automatic steps are automatically performed by the computing system and the manual steps are manually performed by the representatives. Both the automatic steps and the manual steps are uniformly defined in a single general-purpose markup language (e.g., XML). Further, a manual step is dynamically transformed into a new automatic step that is represented as a new XML action element. The new XML action element includes an identifier of a software routine to be executed to perform the new automatic step.

Abstract: A computer-implemented method and program product for validating updated business rules. A first set of documents utilized to validate a first set of business rules is provided. A second set of business rules generated from an update of the first set of business rules is received. Each business rule includes input parameters. A second set of documents is received. A template file includes the input parameters and corresponding path expressions. An augmented set of documents includes the first and second sets of documents. The second set of business rules is automatically semantically validated against the augmented set of documents. The semantic validation includes executing the second set of business rules with each document of the augmented set. The executing includes binding, via the path expressions, the input parameters to values included in a document of the augmented set.

Abstract: A validation matrix computation system automatically computes a validation matrix to analyze performance and efficiency of a global logistics process. The present system comprises identifying metrics and automatically computing the metrics to derive a validation matrix from the metrics. The system comprises a metric capture module installed at all participant locations in the global logistics process. The metric capture module captures, from logs generated at a node, metrics that measure performance at the node. The system generates the validation matrix from the captured metrics and uses the validation matrix to evaluate performance. The metrics comprise quantitative and qualitative metrics; quantitative metrics are automatically computed by correlating logs generated at the nodes and qualitative metrics are computed using surveys completed by participants in the global logistics process.

Abstract: According to a preferred embodiment of the present invention, a bridging system (100) and method provides a way of linking two independent data systems by receiving a dataset from a source data system. The bridging system (100) translates the dataset from a source schema to a target schema according to a set of mapping rules, and queues the translated data in persistent storage, and then sends the translated dataset to a destination data system. The system (100) includes an XML bridge (114), multiple application specific gateways (116,118), and a web admin interface (210), all in communication via a wide area network.

Abstract: A business process file generator defining and generating dynamic document management applications for use in a document management system, formalizing variable elements in document management applications to reduce the requirement for custom application logic with each new application. The business process file generator captures and externalizes variable aspects of a document management application such that each new instance of a model of a document contains only those elements that are relevant to the application. The business process file generator supports the instantiation of a model for each new application and generates runtime artifacts associated with a specific model. The runtime artifacts comprise code, XML configurations, scripts, and business logic.

Abstract: Described are a dynamic interest profile (DIP) system and method for dynamically tracking interests of a user based on personal information. The DIP system obtains electronic documents of the user from a document stream and processes the documents to obtain certain information therefrom. Based on the information obtained from the documents, the DIP system identifies terms, people, documents, and collections that are of importance to the user. These items of importance become part of a dynamic interest profile of the user. The dynamic interest profiles persist in a database. The DIP system also provides an application program interface (API) for accessing DIPs in the database. Application programs can employ this API to customize program behavior to the particular interests of the user executing those programs.

Abstract: According to a preferred embodiment of the present invention, a bridging system (100) and method provides a way of linking two independent data systems by receiving a dataset from a source data system. The bridging system (100) translates the dataset from a source schema to a target schema according to a set of mapping rules, and queues the translated data in persistent storage, and then sends the translated dataset to a destination data system. The system (100) includes an XML bridge (114), multiple application specific gateways (116,118), and a web admin interface (210), all in communication via a wide area network.

Abstract: A system, method, and computer readable medium for control and synchronization of data between collaborative database systems. These databases are not exact duplicates and in face involve locally private data. The data is shared at the discretion of a local database and can happen during times of low system or communication demand. The use of merging a particular text string into one of the database fields after data is sent between systems is used to tag the synchronization. No time stamps or similar dating is used. This enables no addition to the data fields that are in use between the database. Care is taken to assure timely and correct synchronization while not sending data that has already been sent.

Abstract: A document management system applies relevant document analysis, metadata extraction, and business process association algorithms and methodology to automatically and dynamically classify documents for routing, processing, and executing customized business logic. The document management system accepts documents from one or more channels, classifies the document and extracts metadata, executes customized application profiles and triggers business logic associated with the process. The document management system comprises a rules engine to detect and classify unstructured forms as well as structured forms, where the locations of attributes and visual layout are not fixed. The document management system provides automatic linkage between disparate systems that manages documents for the complete execution of a business process.

Abstract: A meeting negotiation system provides a new approach to scheduling events by negotiating schedules while preserving privacy through a shared representation that separates the meeting negotiation from the meeting invitation. The negotiation system integrates all scheduling-related information such as times users can meet, location, etc. and reduces dependency on designations of time as free or busy by a potential meeting attendee. Consequently, the negotiation system enables time preferences richer than just free or busy, allowing potential meeting attendees to designate preference in addition to time available. The negotiation system supports annotations and comments as a discussion mechanism, giving feedback to the meeting scheduler before the meeting invitation is issued. Possible times provided for the meeting are provided in the form of a bounded negotiation; participants may select the best time for them to attend a meeting from the bounded negotiation.

Abstract: A method and structure for performing a database search includes searching a database using a query (searching producing result items), and ranking the result items based on one or more of a frequency of an occurrence of in-links and out-links in each of the result items.

Abstract: A method and structure for analyzing a database having non-text data in data fields and text in text fields. The invention first selects a subset of the database based upon criteria. The subset includes data field(s) and associated text field(s). The invention searches for data matching the criteria within structured data fields of the database. If the invention searches multiple databases, the invention creates shared dimensions for databases that do not share common attributes. The invention automatically selects a relatively short text phrase from the text fields that helps to explain the underlying meaning (i.e. unique text content) of a data subset selected using the non-text data fields.

Abstract: A system, method, and computer readable medium for control and synchronization of data between collaborative database systems. These databases are not exact duplicates and in face involve locally private data. The data is shared at the discretion of a local database and can happen during times of low system or communication demand. The use of merging a particular text string into one of the database fields after data is sent between systems is used to tag the synchronization. No time stamps or similar dating is used. This enables no addition to the data fields that are in use between the database. Care is taken to assure timely and correct synchronization while not sending data that has already been sent.

Abstract: A system and method for routing customer requests to advisors is disclosed. The system and method comprises at least one customer server process for receiving customer requests and classifying the information to produce a classified request, the classified request comprising the original request and at least one attribute. The system further comprises at least one advisor server process for receiving the classified requests, comparing the classified requests by associated profiles from the advisors to find matching attributes with classified request, and creating a connection between the requesting customer and at least one advisor, the at least one advisor having submitted a profile with matching attributes. A routing system in accordance with the present invention reduces response time to a problem and saves advisor time. The system also provides for an automatic response to frequent problems at increased efficiency.

Abstract: According to a preferred embodiment of the present invention, a bridging system (100) and method provides a way of linking two independent data systems by receiving a dataset from a source data system. The bridging system (100) translates the dataset from a source schema to a target schema according to a set of mapping rules, and queues the translated data in persistent storage, and then sends the translated dataset to a destination data system. The system (100) includes an XML bridge (114), multiple application specific gateways (116,118), and a web admin interface (210), all in communication via a wide area network.