Abstract: Techniques for pairing contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing contacts and agents in a contact center system comprising: assigning, by at least one computer processor communicatively coupled to and configured to operate in the contact center system, a contact to an agent based on information associated with a prior interaction of the contact with the contact center system. The assigning of the contact to the agent may result in a less favorable outcome for the contact assigned to the agent and an increase in an overall performance of the contact center system.

Abstract: A data attack detection system that includes a record host and an orchestration host. The record host stores account information for card holders. The orchestration host includes a switch interface configured to receive transaction information for a card from a network. The orchestration host further includes a velocity trap engine that stores received transaction information for the card in a cardholder file. The velocity trap engine creates entries in a velocity transaction timestamp record for the card when the number of transactions for the card in the cardholder record within a first predetermined time interval exceeds a first activity level threshold. The velocity trap engine discontinues a transaction flow between the orchestration host and the record host for the card when the number of transactions for the card in the velocity transaction timestamp record within a second predetermined time interval exceeds a second activity level threshold.

Abstract: Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: determining a first ordering of a plurality of contacts according to a behavioral pairing strategy with a balanced contact utilization; determining a second ordering of the plurality of contacts according to a performance-based routing strategy with an unbalanced contact utilization; determining a third ordering of the plurality of agents according to a combination of the first ordering and the second ordering having a skewed contact utilization between the balanced contact utilization and the unbalanced contact utilization; and outputting a hybrid behavioral pairing model based on the third ordering for connecting an agent to a contact of the plurality of contacts in the contact center system.

Abstract: The invention relates to saRNA targeting an HNF4a transcript and therapeutic compositions comprising said saRNA. Methods of using the therapeutic compositions are also provided.

Abstract: Disclosed are mechanisms for sharing managed content through external systems. A sharing module publishes content in a share and metadata associated therewith to an external system. The share represents a folder or directory in a repository managed by an information system such as an enterprise content management system. The publication is made possible through application programming interface (API) calls handled by a first sharing module API, a repository API, a second sharing module API, and an external system API. These APIs together provide a one-to-one mapping of communications protocols used by the managed repository and the external system. The share in the managed repository and the share published to the external system are synced and any conflict between the two is detected and resolved. The shared content can be repatriated back to the managed repository and the shared version deleted from the external system.

Abstract: Interconnects and methods for forming interconnects are described and disclosed herein. The interconnect contains a stack formed on a substrate having a via and a trench formed therein, a first metal formed from a first material of a first type deposited in the via, and a second metal formed from a second material of a second type deposited in the trench.

Abstract: The present disclosure provides an optical fiber cable (100). The optical fiber cable (100) includes a first layer (108) and a second layer (110). The second layer (110) surrounds the first layer (108). The first layer (108) includes a first plurality of buffer tubes (122). The second layer (110) comprises a second plurality of buffer tubes (124). Each buffer tube of the first plurality of buffer tubes (122) and the second plurality of buffer tubes (124) has a thickness of at most 0.15 millimeter. Each buffer tube of the first plurality of buffer tubes (122) and the second plurality of buffer tubes (124) includes a first material layer (126) and a second material layer (128). The second material layer (128) surrounds the first material layer (126). The first material layer (126) is made of polybutylene terephthalate. The second material layer (128) is made of polycarbonate.

Abstract: The present disclosure provides an optical fiber cable. The optical fiber cable includes a central strength member. The central strength member lies substantially along a longitudinal axis of the optical fiber cable. The optical fiber cable includes at least one buffer tube. The at least one buffer tube is stranded helically around the central strength member. Each of the at least one buffer tube encapsulates at least one optical fiber. The optical fiber cable includes a first layer. The first layer circumferentially surrounds a core of the optical fiber cable. The optical fiber cable includes a second layer. The second layer is formed of high density polyethylene. The optical fiber cable includes at least one set of water swellable yarn and a plurality of ripcords.

Abstract: Embodiments of the present disclosure are directed process kits for use with an in-chamber heater and substrate rotating mechanism. In some embodiments consistent with the present disclosure, a process kit for use with a rotatable substrate support heater pedestal for supporting a substrate in a process chamber may include an upper edge ring including a top ledge and a skirt the extends downward from the top ledge, a lower edge ring that at least partially supports the upper edge ring and aligns the upper edge ring with the substrate support heater pedestal, a bottom plate disposed on a bottom of the process chamber that supports the upper edge ring when the substrate support heater pedestal is in a lowered non-processing position, and a shadow ring that couples with the upper edge ring when the substrate support heater pedestal is in a raised processing position.

Abstract: Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: determining a first ordering of a plurality of agents according to a behavioral pairing strategy with a balanced agent utilization; determining a second ordering of the plurality of agents according to a performance-based routing strategy with an unbalanced agent utilization; determining a third ordering of the plurality of agents according to a combination of the first ordering and the second ordering having a skewed agent utilization between the balanced agent utilization and the unbalanced agent utilization; and outputting a hybrid behavioral pairing model based on the third ordering for connecting a contact to an agent of the plurality of agents in the contact center system.

Abstract: The invention relates to modified oligonucleotides, e.g., saRNAs useful in upregulating the expression of a target gene and therapeutic compositions comprising such oligonucleotides. Methods of using the oligonucleotides and the therapeutic compositions are also provided.

Abstract: A connector for placing an elongate endovascular device and an electrical accessory item into electrical connection is described. A connector body with longitudinally separated proximal and distal body ends is electrically connected to the electrical accessory item. A connection cavity extends into, and partially through, the connector body from a cavity aperture in the distal body end. At least one electrical connector contact is located in the connection cavity. The electrical connector contact is configured for longitudinal alignment with, and electrical communication to, at least a conductive portion of the endovascular device selectively present in the connection cavity. A device grasper is operable to selectively maintain the conductive portion of the endovascular device longitudinally within the connection cavity. A method and system for using the connector are also disclosed.

Abstract: In an example, a system is disclosed for registering an anatomical model to an anatomical structure of a patient. The system includes an anatomical measurement wire (“AMW”) configured to be navigated within the anatomical structure, the AMW comprising at least one sensor. A tracking system is configured to provide tracking data representing multiple positions of the sensor in a spatial coordinate system. A computing device is configured to generate a tracking point cloud based on the tracking data. The computing device is configured to register the predetermined anatomical model with the anatomical structure of the patient by matching the tracking point cloud with the model point cloud with respect to the predetermined anatomical model based on a quality metric.

Abstract: An example system is disclosed for generating a model of a tubular anatomical structure. The system includes an anatomical measurement wire (“AMW”), a tracking system and a computing device. The AMW is configured to be navigated through the anatomical structure of a patient, and the AMW includes at least one sensor. The tracking system is configured to provide tracking data representing multiple positions of the sensor in a spatial coordinate system. The computing device is configured to generate a data point cloud based on the tracking data, generate a parametric model corresponding to at least a portion of the vessel based on the data point cloud and store the parametric model in non-transitory memory.

Abstract: A data attack detection system that includes a record host and an orchestration host. The record host stores account information for card holders. The orchestration host includes a switch interface configured to receive transaction information for a card from a network. The orchestration host further includes a velocity trap engine that stores received transaction information for the card in a cardholder file. The velocity trap engine creates entries in a velocity transaction timestamp record for the card when the number of transactions for the card in the cardholder record within a first predetermined time interval exceeds a first activity level threshold. The velocity trap engine discontinues a transaction flow between the orchestration host and the record host for the card when the number of transactions for the card in the velocity transaction timestamp record within a second predetermined time interval exceeds a second activity level threshold.

Abstract: Disclosed aspects may include, for example, maximizing a quality of experience when selecting encoding bitrates for downloading dynamically adaptive 360-degree panoramic video. Some embodiments include predicting a future orientation of a display region based on a first display region of the video, identifying predicted list of tiles for rendering the second display region, calculating a quality of experience from a plurality of encoding bitrates for the tiles in the second display region and one or more tiles in a margin area so that downloading the plurality of tiles at one or more bitrates is within estimated available embodiments, and downloading tiles for display.

Abstract: Disclosed herein is a method and system for recommending a response for a voice-based user input. The method includes detecting voice-based user input or input based on a query provided by a user. The method includes, extracting one or more voice parameters from pronunciation of the input. Thereafter, a disease type associated with the user is identified based on one or more voice parameters. Further, system verifies correctness of each word in the input based on comparison of each of the one or more voice parameters with a first set of predetermined corresponding one or more voice parameters associated with the disease type. Finally, the response is recommended for the input based on verification of correctness of each word in the input. The present disclosure recommends an accurate response for the input since one or more words detected incorrectly are auto corrected and provides a better user experience.

Abstract: The present disclosure provides an optical fiber cable. The optical fiber cable includes a central strength member. The central strength member lies substantially along a longitudinal axis of the optical fiber cable. The optical fiber cable includes at least one buffer tube. The at least one buffer tube is stranded helically around the central strength member. Each of the at least one buffer tube encapsulates at least one optical fiber. The optical fiber cable includes a first layer. The first layer circumferentially surrounds a core of the optical fiber cable. The optical fiber cable includes a second layer. The second layer is formed of high density polyethylene. The optical fiber cable includes at least one set of water swellable yarn and a plurality of ripcords.

Abstract: The present disclosure provides an optical fiber cable (100). The optical fiber cable (100) includes a first layer (108) and a second layer (110). The second layer (110) surrounds the first layer (108). The first layer (108) includes a first plurality of buffer tubes (122). The second layer (110) comprises a second plurality of buffer tubes (124). Each buffer tube of the first plurality of buffer tubes (122) and the second plurality of buffer tubes (124) has a thickness of at most 0.15 millimeter. Each buffer tube of the first plurality of buffer tubes (122) and the second plurality of buffer tubes (124) includes a first material layer (126) and a second material layer (128). The second material layer (128) surrounds the first material layer (126). The first material layer (126) is made of polybutylene terephthalate. The second material layer (128) is made of polycarbonate.