Abstract: Systems and methods for an extract, transform and load (ETL) framework are disclosed. Some implementations include retrieving, at a server, chat and call log files from a customer service database, automatically including the chat and call log files into a server database, receiving, one or more queries related to the chat and call log files in the server database, where the queries include one or more of phrase queries or wildcard queries, processing the one or more queries to generate results satisfying the one or more queries, and providing the results of the queries to a client computing device for display, wherein the retrieving, the automatically including, the receiving and the processing are performed in parallel at the server.

Abstract: Uniform web content may be provided across affiliated web sites of an organization and associated parties in a centralized, personalized, consistent, dynamic, fast-rendering manner that may be easy to maintain and easily inserted into any of the affiliated web sites. The affiliated web sites may each include code to refer to rendering logic residing on a centralized web tier for the uniform web content to be sent with unique web content to terminal devices of users. The uniform web content may load in advance of unique web content of the particular affiliated web site when displaying a corresponding web page to a user. The uniform web content may be generated on the client side and integrated with unique web content, providing for a consistent look and feel through the affiliated web sites.