Abstract: Methods, systems, and computer program products for effective utilization of idle cycles of users are provided herein. A computer-implemented method includes identifying periods of a user's idle time by analyzing user activity data; obtaining measurements for parameters of the user's working environment; determining activities to present to the user during the identified periods of idle time by deriving user interests in view of user actions; matching one of the determined activities to one of the identified periods of idle time based on the obtained measurements; delivering, to the user, an activity that is representative of the matched activity, wherein the representative activity comprises an abbreviated activity sharing similarities with the matched activity; and delivering the matched activity to the user during the identified periods of idle time in response to a positive user response to the representative activity.

Abstract: Methods, systems, and computer program products for effective utilization of idle cycles of users are provided herein. A computer-implemented method includes identifying periods of a user's idle time by analyzing user activity data; obtaining measurements for parameters of the user's working environment; determining activities to present to the user during the identified periods of idle time by deriving user interests in view of user actions; matching one of the determined activities to one of the identified periods of idle time based on the obtained measurements; delivering, to the user, an activity that is representative of the matched activity, wherein the representative activity comprises an abbreviated activity sharing similarities with the matched activity; and delivering the matched activity to the user during the identified periods of idle time in response to a positive user response to the representative activity.

Abstract: Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.

Abstract: Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.

Abstract: Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets.

Abstract: Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets.

Abstract: A computer implemented method, system, and/or computer program product optimize a shared service delivery system. A model of an existing shared service delivery system is created. Capacity of the existing shared service delivery system is defined according to required resources for existing projects, new projects, and proposed projects. Existing cells of practitioners in the existing shared service delivery system are identified, and any gaps or gluts of capacity in the existing cells of practitioners are identified according to a general predetermined resource requirement for the shared service delivery system.

Abstract: A computer implemented method, system, and/or computer program product optimize a shared service delivery system. A model of an existing shared service delivery system is created. Capacity of the existing shared service delivery system is defined according to required resources for existing projects, new projects, and proposed projects. Existing cells of practitioners in the existing shared service delivery system are identified, and any gaps or gluts of capacity in the existing cells of practitioners are identified according to a general predetermined resource requirement for the shared service delivery system.

Abstract: Techniques for generating one or more formatted documents are provided. The techniques include receiving content from one or more data sources, enabling specification of one or more formatting elements to be used in one or more generated formatted documents, enabling specification of a structure to be used in the one or more generated formatted documents, enabling specification of a style of the one or more formatting elements to be used in the one or more generated formatted documents, and generating one or more formatted documents based on the specifications.

Abstract: Techniques for generating one or more formatted documents are provided. The techniques include receiving content from one or more data sources, enabling specification of one or more formatting elements to be used in one or more generated formatted documents, enabling specification of a structure to be used in the one or more generated formatted documents, enabling specification of a style of the one or more formatting elements to be used in the one or more generated formatted documents, and generating one or more formatted documents based on the specifications.