Patents by Inventor Vinay Mohan

Vinay Mohan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INVOKABLE AUTOMATED AGENT FOR INTERACTIVE WORKFLOWS
    Publication number: 20250029608
    Abstract: A text dialogue between a first user and a second user is obtained. Based on an analysis of the text dialogue, workflows that are relevant to the text dialogue are identified. A list of the workflows is provided to a client device associated with the first user. An indication of a selection of a particular workflow from the list of the workflow is received from the client device associated with the first user. Based on the particular workflow, a communication session is established between the second user and an automated chatbot associated with the particular workflow.
    Type: Application
    Filed: October 7, 2024
    Publication date: January 23, 2025
    Inventors: Vinay Mohan, Scott Michael Rhodes, Ravi Ambati, Daniel Li-Shuan Wu, Kristopfer P. Krueger, Gaurav Goyal
  • Invokable automated agent for interactive workflows
    Patent number: 12142269
    Abstract: An indication from a live agent in a communication session with a user to invoke a specified automated agent interactive conversation flow is received. The communication session with the user is transitioned from the live agent to the specified automated agent interactive conversation flow. During the specified automated agent interactive conversation flow, the live agent retains control over the communication session. An indication of an interaction of the user with the specified automated agent interactive conversation flow is provided. The communication session with the user is returned back to the live agent.
    Type: Grant
    Filed: July 19, 2021
    Date of Patent: November 12, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Vinay Mohan, Scott Michael Rhodes, Ravi Ambati, Daniel Li-Shuan Wu, Kristopfer P. Krueger, Gaurav Goyal
  • INVOKABLE AUTOMATED AGENT FOR INTERACTIVE WORKFLOWS
    Publication number: 20230018601
    Abstract: An indication from a live agent in a communication session with a user to invoke a specified automated agent interactive conversation flow is received. The communication session with the user is transitioned from the live agent to the specified automated agent interactive conversation flow. During the specified automated agent interactive conversation flow, the live agent retains control over the communication session. An indication of an interaction of the user with the specified automated agent interactive conversation flow is provided. The communication session with the user is returned back to the live agent.
    Type: Application
    Filed: July 19, 2021
    Publication date: January 19, 2023
    Inventors: Vinay Mohan, Scott Michael Rhodes, Ravi Ambati, Daniel Li-Shuan Wu, Kristopfer P. Krueger, Gaurav Goyal