Abstract: According to one configuration, a test management resource receives feedback pertaining to use of one or more customer service applications that provide one or more services to respective customers. Via processing of the feedback, and in furtherance of providing test management, the test management resource identifies a respective topic to which the received feedback pertains. In one example implementation, the test management resource maps a respective topic (as identified from analysis of the feedback) to a test matter to which the feedback pertains; the test matter is pertinent to testing attributes of the customer service application as specified by the feedback. The test management further produces test management information in accordance with the received feedback. The test management resource or corresponding business entity uses the test management information to manage implementation attributes (such as modification, prioritization, etc.) of one or more test matters depending on received feedback.