Publication number: 20150127560
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.
Type:
Application
Filed:
November 5, 2013
Publication date:
May 7, 2015
Applicant:
BANK OF AMERICA CORPORATION
Inventors:
Richard Hardin Staton, Jason N. Alexandrian, Corina Nicole Bacon, Michael John Blatteau, JR., David John Butler, Chung-Di Chou, David W. Crowe, Brian J. Dunne, Michael D. Fleischer, Robert A. Fox, Jason Paul Gardner, John J. Gately, Oleg Gerasimovich, David Luke Hallam, Ryan Scott Heller, Hudson Philip Hoen, IV, Abigail W. Howard, Sethu Iyer, Jessica Long, Hari Madala, Vincent Maximo, Mohit Mehta, Hung Quang Pham, Danielle Renee Reiser, Andera Schmittgen, Garith W. Seelig, Patrick W. Schaffer, JR., Andrew Sheldon, Patrick B. Smith, Thomas Snyder, Feng Tang, Veera Venkata Vattikuti, David lee Warnick, Bridget K. Williams