Abstract: Automated tests are scheduled for a telecommunication network. A time slot array is created and a subset of the time slots are marked as unavailable according to respective maintenance windows. A remainder of the time slots are marked as available. Trunk groups are sequentially selected for respectively scheduling the tests. A particular available time slot is identified in the array for both of the testing units corresponding to the respective trunk group. The slot is marked as unavailable and then each trunk circuit is sequentially selected within the respective trunk group. A respective test is designated for a selected trunk circuit during the particular time slot and a counter is incremented. A check is made whether the counter indicates that a number of the tests have been scheduled that fills a capacity of the testing units for running simultaneous tests. If the capacity is not filled, then the method repeats the designating step for a next selected trunk circuit using the particular time slot.

Abstract: A cell site maintenance scheduling and monitoring system is accessible by a maintenance user and a control center user via a public telephone network and via a private computer network. A scheduling database stores event records, wherein each event record includes a switch name, a cell site number, and an event time. An activity processor is coupled to the scheduling database for managing the scheduling database and for generating a web page displaying the event records. An IVR unit is coupled to the activity processor and coupled to the public telephone network for communicating with the maintenance user, wherein the IVR unit is responsive to the maintenance user during respective telephone calls for directing the activity processor to create a new event record and for directing the activity processor to mark existing event records as closed. The IVR unit collects the switch name, the cell site number, and the event time from the maintenance user for creating the new event record.

Abstract: A customer service system is provided for responding to a service inquiry of a customer based on customer location data within a wireless cellular network having a plurality of current cell sites. A current cell site database includes geocoded site location data for each respective current cell site and statistical performance data for each respective current cell site. A complaint database stores user entered complaint records, each of the records including respective geocoded problem location data and a respective complaint note. A monitoring engine is coupled to the current cell sites and to the current cell site database for collecting the statistical performance data and transferring it to the current cell site database. A web server provides a user interface for accessing the current cell site database and the complaint database.