Patents by Inventor Vinod Mannattil

Vinod Mannattil has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240137362
    Abstract: The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of authenticating customers and service agents. The innovation receives a connection request to connect a customer and a service agent. The customer is authenticated for the service agent by matching biometric data of the customer to previously stored biometric data using a biometric recognition algorithm. The service agent is authenticated for the customer by matching a unique identifier to a previously stored unique identifier. A confirmation notification is generated and sent to the service agent and the customer to confirm the authentications. A connection is established between the customer and the service agent according to the authentications and the connection request.
    Type: Application
    Filed: January 3, 2024
    Publication date: April 25, 2024
    Inventors: Vinod Mannattil, Satyavathi Divadari, Sridhara Rao Sidhu, Rameshchandra Bhaskar Ketharaju
  • Patent number: 11924204
    Abstract: The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of authenticating customers and service agents. The innovation receives a connection request to connect a customer and a service agent. The customer is authenticated for the service agent by matching biometric data of the customer to previously stored biometric data using a biometric recognition algorithm. The service agent is authenticated for the customer by matching a unique identifier to a previously stored unique identifier. A confirmation notification is generated and sent to the service agent and the customer to confirm the authentications. A connection is established between the customer and the service agent according to the authentications and the connection request.
    Type: Grant
    Filed: December 22, 2021
    Date of Patent: March 5, 2024
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Vinod Mannattil, Satyavathi Divadari, Sridhara Rao Sidhu, Rameshchandra Bhaskar Ketharaju
  • Patent number: 11303632
    Abstract: The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of authenticating customers and service agents. The innovation receives a connection request to connect a customer and a service agent. The customer is authenticated for the service agent by matching biometric data of the customer to previously stored biometric data using a biometric recognition algorithm. The service agent is authenticated for the customer by matching a unique identifier to a previously stored unique identifier. A confirmation notification is generated and sent to the service agent and the customer to confirm the authentications. A connection is established between the customer and the service agent according to the authentications and the connection request.
    Type: Grant
    Filed: June 8, 2018
    Date of Patent: April 12, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Vinod Mannattil, Satyavathi Divadari, Sridhara Rao Sidhu, Rameshchandra Bhaskar Ketharaju