Abstract: Methods, computer readable media, and devices for dynamically identifying and associating disparate records are disclosed. One method may include receiving a first set of association criteria, identifying a first source object and a first target object based on the first set of association criteria, creating a first association object indicating an association between the first source object and the first target object, storing the first association object, receiving a second set of association criteria, identifying a second source object and a second target object based on the second set of association criteria, and creating a second association object.

Abstract: Methods, computer readable media, and devices for dynamically identifying and associating disparate records are disclosed. One method may include receiving a first set of association criteria, identifying a first source object and a first target object based on the first set of association criteria, creating a first association object indicating an association between the first source object and the first target object, storing the first association object, receiving a second set of association criteria, identifying a second source object and a second target object based on the second set of association criteria, and creating a second association object.

Abstract: Disclosed are database systems, methods, apparatus, and computer program products for escalating data content to an associated database object. For instance, a data content item shared in an online forum can be processed to identify a characteristic. It can be determining whether the characteristic satisfies a first elevation condition identified by one or more data objects. Also, it can be determined whether an identified database record associated with a user satisfies a second elevation condition. Further, it can be determined whether a characteristic of the user satisfies a third elevation condition. When the elevation conditions are satisfied, a database record can be generated or updated to identify at least a portion of the data content item and identify an attribute of the user.

Abstract: Disclosed are methods, apparatus, systems, and computer program products for escalating community content to an associated case. Characteristics of community content can be compared with rules to generate a customer service case record based on the community content.

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for providing a persistent feeder component in a user interface to display in near real-time feed items when received in information feeds of online social networks. The feed items can come from feeds of multiple online social networks to be displayed in a single feeder component, and the feeder component may be configured to display proximate to each feed item a graphical indicator identifying the information feed of the feed item. The feeder component can be displayed in one of multiple display formats. The feeder component may also be configured to track activity on an online social network and display a notification when activity on the online social network has met one or more milestones determined by the user.

Abstract: A method for scoring and ranking knowledge articles in an on-demand service environment in a database network system. The scoring allows users to have input into the scoring to determine relevancy and authenticity to solve particular problems.

Abstract: A method for scoring and ranking knowledge articles in an on-demand service environment in a database network system. The scoring allows users to have input into the scoring to determine relevancy and authenticity to solve particular problems.

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for providing a persistent feeder component in a user interface to display in near real-time feed items when received in information feeds of online social networks. The feed items can come from feeds of multiple online social networks to be displayed in a single feeder component, and the feeder component may be configured to display proximate to each feed item a graphical indicator identifying the information feed of the feed item. The feeder component can be displayed in one of multiple display formats. The feeder component may also be configured to track activity on an online social network and display a notification when activity on the online social network has met one or more milestones determined by the user.

Abstract: In this specification, online communities also referred to as forums, are used as a customer support tool. Users of the forum post questions and replies. In some embodiments users can vote on the replies. The authorized personnel can add an entry in a database based on the forum content. In an embodiment, such an entry could be in customer case management system when a question is not well answered or not answered at all and needs attention of customer support agent. In another embodiment, the entry could be in a knowledge base management system when a question is well answered and is considered to be potentially useful for many forum users. Any of the above embodiments can be used independently or together with any combination of other embodiments.

Abstract: A method for scoring and ranking knowledge articles in an on-demand service environment in a database network system. The scoring allows users to have input into the scoring to determine relevancy and authenticity to solve particular problems.

Abstract: Online communities, also referred to as “forums,” are used as a customer support tool along with a repository of useful articles, also referred to as “knowledge base.” Users may navigate between the forum and the knowledge base. Social networks can also be used to access the forum and knowledge base. Forums and knowledge bases that have confidential data may be restricted to employees of a multi-tenant database system. Any of the above embodiments can be used independently or together with any combination of other embodiments.