Patents by Inventor Vinoth Saravanan

Vinoth Saravanan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center passwordless authentication
    Patent number: 12683767
    Abstract: A method for authenticating a contact center user to a contact center agent includes a cloud system, to which the agent is securely authenticated, triggering a sending of an electronic message to a user device. The user device has one or more biometric authentication features, which it requires to access a private key, of a key pair, securely stored on the user device. The electronic message contains a validation link or a trigger for a validation prompt. A passkey system stores an agent identifier, a user identifier, an interaction identifier, and a credential identifier in a database, in response receiving a positive authentication status from a business web server indicating that the business web server has authenticated the customer device by passkey. In response to the passkey system receiving the positive authentication status, the passkey system transmits an authentication status notification indicating the positive authentication status to the cloud system.
    Type: Grant
    Filed: January 31, 2023
    Date of Patent: July 14, 2026
    Assignee: Genesys Cloud Services, Inc.
    Inventors: Santhosh Kumar Karthikeyan, Vinoth Saravanan, Monisha Padmavathi Ragavan, Asmitha Durairaj, Vinoth Subramaniam, Mohamed Uvaiz Anwar Batcha, Praveen Kumar Anandadoss
  • CONTACT CENTER PASSWORDLESS AUTHENTICATION
    Publication number: 20240259190
    Abstract: A method for authenticating a contact center user to a contact center agent includes a cloud system, to which the agent is securely authenticated, triggering a sending of an electronic message to a user device. The user device has one or more biometric authentication features, which it requires to access a private key, of a key pair, securely stored on the user device. The electronic message contains a validation link or a trigger for a validation prompt. A passkey system stores an agent identifier, a user identifier, an interaction identifier, and a credential identifier in a database, in response receiving a positive authentication status from a business web server indicating that the business web server has authenticated the customer device by passkey. In response to the passkey system receiving the positive authentication status, the passkey system transmits an authentication status notification indicating the positive authentication status to the cloud system.
    Type: Application
    Filed: January 31, 2023
    Publication date: August 1, 2024
    Inventors: Santhosh Kumar Karthikeyan, Vinoth Saravanan, Monisha Padmavathi Ragavan, Asmitha Durairaj, Vinoth Subramaniam, Mohamed Uvaiz Anwar Batcha, Praveen Kumar Anandadoss