Abstract: A system and method for selecting Cloud regions for supporting a virtual desktop on a client device is disclosed. The system includes a plurality of available Cloud regions that each include resources for providing a virtual desktop to a client device of a user via a network. A monitoring service is coupled to the available cloud regions. The monitoring service collects use data from the available cloud regions in relation to providing virtual desktops to other client devices. A resource management engine is coupled to the available cloud regions. The resource management engine determines a score for each of a plurality of sets of the Cloud regions in relation to the client device. A control plane selects a set of Cloud regions from the plurality of sets according to the determined scores of each of the sets to provide the virtual desktop to the client device.

Abstract: A system and method for isolating security credentials from a desktop management system using security Cloud proxy to communicate with a Cloud service provider system. Application programming interface (API) credentials are stored in a credential store managed by a secure proxy service system protected by a security environment. The secure proxy service system is interposed between the Cloud provider system and the desktop management service system. An operational request from the desktop service system is received by the secure proxy service system. The desktop service system is in network communication with a user device accessing the Cloud provider system. An API credential is retrieved from the credential store to authorize the operational request. An API adaptor is activated to communicate with an application programming interface (API) of the Cloud provider system to allow the Cloud provider to perform operational request.

Abstract: A system and method for a virtual desktop system is disclosed. The system includes a master fabric region including resources for provisioning a desktop. The system includes an expansion fabric region including replicated resources for provisioning the desktop from the master fabric region. The system includes a control plane having a global pool. A client device application operated by a user associated with the global pool accesses a desktop from either the master fabric region or the expansion fabric region.

Abstract: A system and method for providing computing resources for a virtual desktop system is disclosed. A cloud region provides a virtual desktop to a client device of a user. The virtual desktop has a specification of computing resources provided by the cloud region. A performance analysis service collects operational data from use of the virtual desktop by the user. The performance analysis service analyzes use of the computing resources of the virtual desktop according to utilization ranges relative to the specification. The specification for the virtual desktop is updated based on a comparison of the utilization range and the specification. A control plane is coupled to the cloud region. The control plane adjusts the computing resources of the cloud region for providing the virtual desktop.

Abstract: A system and method for providing virtual desktops to client devices of users is disclosed. The system includes available cloud regions that each can provide virtual desktops and associated resources. A desktop pool resource management engine is coupled to the available cloud regions and collects constraint data from the available cloud regions as well as operational data from desktop clients and desktop agents. A cloud usage profile is created for a subset of the users from the operational data. A priority list of available cloud regions for a user in the subset is created based on the usage profile and the constraint data of the available cloud regions. The highest priority cloud region from the priority list is recommended for the user requesting a desktop. A control plane selects the highest priority cloud region according to the priority list to provide the desktop to the client device.

Abstract: A system and method for determining performance of connections between an endpoint device and a Cloud region is disclosed. A Cloud based host server communicates with the endpoint device operated by a user through a network. A data collection module is coupled to the Cloud server and the endpoint device. The data collection module periodically collects connection data associated with the endpoint device and collects context data of the endpoint device. An analysis engine compares a connection data metric derived from the connection data to a baseline value of the connection data metric associated with the context data of the endpoint device and determines substandard performance. The analysis engine provides an alert when a substandard performance is determined.

Abstract: A method includes receiving, by a client, from an identity service provider, an authentication token associated with a user of the client. The method also includes receiving, by the client, from a control plane, an authorization token associated with a cloud resource. The method also includes receiving, by a desktop agent, a password request including the authentication token and the authorization token. The method also includes validating the password request based at least in part on the authentication token and the authorization token. The method also includes responsive to the validating the password request, receiving, by the client, a password for the cloud resource. The method also includes causing the client to transmit the password to the cloud resource to establish a connection between the client and the cloud resource.

Abstract: A virtual desktop system includes one or more virtual desktops and associated public cloud infrastructure. The system further includes a control plane coupled to the public cloud infrastructure. In response to a client device application operated by a user requesting the one or more virtual desktops, the control plane is triggered to obtain information associated with the user and/or information associated with the client device application. The control plane is further triggered to provide the obtained information to the public cloud infrastructure for storage. The public cloud infrastructure is configured to (a) compare usernames and/or IP addresses to the stored information associated with the user and/or the stored information associated with the client device, and (b) permit the user access to the one or more virtual desktops in response to the comparison of the usernames and/or IP addresses matching the stored information.

Abstract: A system and method for providing access to a virtual cloud desktop by a client device is disclosed. The requirements of a logical desktop are determined. Virtual desktops and associated cloud resources meeting the requirements of the logical desktop are determined. Each of the virtual desktops and cloud resources are associated with a cloud region. The virtual desktops that meet the requirements are prioritized. A request is received from the user for the logical desktop. The highest priority virtual desktop is selected. The selected virtual desktop is made accessible to the client device.

Abstract: A system and method for a virtual desktop system is disclosed. The system includes a master fabric region including resources for provisioning a desktop. The system includes an expansion fabric region including replicated resources for provisioning the desktop from the master fabric region. The system includes a control plane having a global pool. A client device application operated by a user associated with the global pool accesses a desktop from either the master fabric region or the expansion fabric region.

Abstract: A system and method for optimizing compute resources for virtual desktops in a cloud based virtual desktop system is disclosed. The desktop system provides access to virtual desktops by remote devices. The virtual desktops consume compute resources. A compute resource optimization service communicates with a client on the remote display device. A virtual desktop having an agent is in communication with the resource optimization service. A virtual infrastructure system is in communication with the compute resource optimization service. The compute resource optimization service optimizes allocation of the compute resources to the virtual desktop from the virtual infrastructure system by setting the virtual desktop in one of a plurality of states.

Abstract: A system and method for a virtual desktop system is disclosed. The system includes a master fabric region including resources for provisioning a desktop. The system includes an expansion fabric region including replicated resources for provisioning the desktop from the master fabric region. The system includes a control plane having a global pool. A client device application operated by a user associated with the global pool accesses a desktop from either the master fabric region or the expansion fabric region.

Abstract: A system and method for a virtual desktop system is disclosed. The system includes a master fabric region including resources for provisioning a desktop. The system includes a plurality of expansion fabric regions. Each of the expansion fabric regions including replicated resources for provisioning the desktop from the master fabric region. The system includes a control plane having a global pool. A client device application operated by a user associated with the global pool accesses a desktop from either the master fabric region or one of the expansion fabric regions. The control plane is operable to add a new expansion fabric region to the plurality of expansion fabric regions or eliminate one of the plurality of expansion fabric regions.

Abstract: A system and method for determining root causes of a failure in a virtual desktop system in real time is disclosed. The virtual remote desktop system has interconnected service components to make a virtual desktop available on a client device, and agents monitoring events from the components. An event collection module is coupled to the agents of the desktop system. The event collection module compiles events from the components relating to the failure. An aggregation module is coupled the event collection module. The aggregation module correlates events in a time-ordered stream relating to the fault. A diagnosis analysis system identifies one of the events of the time-ordered stream as the likely root cause of the fault.

Abstract: A system and method for resuming a remote desktop for a networked client device. An access control system accepts login data from a user input to a networked client device, and/or user activity data collected by an agent running on the desktop. The networked client device may include a client application. A data center allows access to an activated desktop to the networked client device. The access control system suspends the desktop when the user is inactive in operating the client device. The access control system resumes the desktop on the networked client device in relation to a predicted start time. The predicted start time is based on login data from past logins by the user on networked client devices.

Abstract: A system and method for resuming a remote desktop for a networked client device. An access control system accepts login data from a user input to a networked client device, and/or user activity data collected by an agent running on the desktop. The networked client device may include a client application. A data center allows access to an activated desktop to the networked client device. The access control system suspends the desktop when the user is inactive in operating the client device. The access control system resumes the desktop on the networked client device in relation to a predicted start time. The predicted start time is based on login data from past logins by the user on networked client devices.

Abstract: A system and method for a virtual desktop system is disclosed. The system includes a master fabric region including resources for provisioning a desktop. The system includes an expansion fabric region including replicated resources for provisioning the desktop from the master fabric region. The system includes a control plane having a global pool. A client device application operated by a user associated with the global pool accesses a desktop from either the master fabric region or the expansion fabric region.

Abstract: A system and method for a virtual desktop system is disclosed. The system includes a master fabric region including resources for provisioning a desktop. The system includes a plurality of expansion fabric regions. Each of the expansion fabric regions including replicated resources for provisioning the desktop from the master fabric region. The system includes a control plane having a global pool. A client device application operated by a user associated with the global pool accesses a desktop from either the master fabric region or one of the expansion fabric regions. The control plane is operable to add a new expansion fabric region to the plurality of expansion fabric regions or eliminate one of the plurality of expansion fabric regions.