Abstract: The technique relates to a system and method for optimizing software maintenance delivery characteristics using client portfolio characteristics. The method involves obtaining a plurality of project maintenance characteristics and client portfolio characteristics from a software maintenance project repository, thereafter assigning a rating to each of the project maintenance characteristics and the client portfolio characteristics based on one or more assessment guidelines and finally building a relationship model between the project maintenance characteristics and the client portfolio characteristics by using one or more regression models wherein the relationship model uses an average of the assigned ratings of each of the project maintenance characteristics and the client portfolio characteristics. The method further involves validating the relationship model to determine a strength of the relationship model.

Abstract: A framework for supporting transition of one or more applications of an organization is provided. The one or more applications are transitioned from a first set of users to a second set of users. The framework includes a transition module, a knowledge capture module, a knowledge validation module, and a collaboration module. The transition module generates one or more transition plans based on information corresponding to the one or more applications. The knowledge capture module captures a plurality of knowledge elements corresponding to the one or more applications. The knowledge capture module further establishes association between the plurality of knowledge elements. The knowledge validation module validates the plurality of knowledge elements and their association. The collaboration module provides collaboration between the first set of users and the second set of users during the transition of the one or more applications.

Abstract: A framework for articulating value-centric information technology design is presented. The framework can perform business value articulation, including establishing a relationship between change enablers and ultimate resulting business value. Key business process metrics of information technology services can be assessed. Change enablers can be identified. A business value articulation model can represent connections between change enablers and ultimate value to the organization. The framework assists an information technology service provider articulate how it can deliver higher business value to an organization.

Abstract: A framework for supporting transition of one or more applications of an organization is provided. The one or more applications are transitioned from a first set of users to a second set of users. The framework includes a transition module, a knowledge capture module, a knowledge validation module, and a collaboration module. The transition module generates one or more transition plans based on information corresponding to the one or more applications. The knowledge capture module captures a plurality of knowledge elements corresponding to the one or more applications. The knowledge capture module further establishes association between the plurality of knowledge elements. The knowledge validation module validates the plurality of knowledge elements and their association. The collaboration module provides collaboration between the first set of users and the second set of users during the transition of the one or more applications.