Patents by Inventor Virginia Lewis-Hawkins

Virginia Lewis-Hawkins has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of providing customer services
    Patent number: 8019646
    Abstract: Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.
    Type: Grant
    Filed: December 23, 2009
    Date of Patent: September 13, 2011
    Assignee: Tao Technologies, LLC
    Inventor: Virginia Lewis-Hawkins
  • METHOD OF PROVIDING CUSTOMER SERVICES
    Publication number: 20100100490
    Abstract: Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.
    Type: Application
    Filed: December 23, 2009
    Publication date: April 22, 2010
    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventor: Virginia Lewis-Hawkins
  • Method of providing customer services
    Patent number: 7668756
    Abstract: A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
    Type: Grant
    Filed: July 10, 2007
    Date of Patent: February 23, 2010
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Virginia Lewis-Hawkins
  • Method of providing customer services
    Publication number: 20070260530
    Abstract: A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
    Type: Application
    Filed: July 10, 2007
    Publication date: November 8, 2007
    Applicant: BellSouth Intellectual Property Corporation
    Inventor: Virginia Lewis-Hawkins
  • Method of providing customer services
    Patent number: 7243078
    Abstract: A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
    Type: Grant
    Filed: September 4, 2002
    Date of Patent: July 10, 2007
    Assignee: AT&T Intellectual Property, Inc.
    Inventor: Virginia Lewis-Hawkins