Abstract: A technique for acquiring information about entities includes receiving starting data including an entity name and/or email address, generating a URL (Uniform Resource Locator) from the starting data, and downloading content from a website at the generated URL. Downloaded content from the website is analyzed to generate a set of entity-specific information and a confidence score. The confidence score specifies a likelihood that the entity-specific information pertains to the same entity that was described in the starting data. Using the improved technique, persons are able to obtain information about entities, even small, private entities about which information online is sparse, along with a measure of quality of the information obtained.

Abstract: A first support node and a third node provide online collaborative support to a customer node over a computer network. An online support session facilitating, at least in part, bi-directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.

Abstract: Methods and systems for controlling access to objects of a distributed computing environment are described. In one configuration, a computing device receives a request from a principal to access a protected object and evaluating the transitive closure of the list of group identifiers. The protected object is associated with an access control list and has a time-invariant list of group identifiers. The list of group identifiers includes the access list is associated with the protected object to identify at least one principal authorized to access the protected object.

Abstract: Methods and systems of authenticating a plurality of users for access to an on-line group activity are described. The systems and methods prevent overloading of any participant's computer due to authentication. In some configurations, multiple endpoints are designated as authenticators and requests for authentication are load balanced amongst the authenticators.

Abstract: A first support node and a third node provide online collaborative support to a customer node over a computer network. An online support session facilitating, at least in part, bi-directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.

Abstract: Methods and systems of authenticating a plurality of users for access to an on-line group activity are described. The systems and methods prevent overloading of any participant's computer due to authentication. In some configurations, multiple endpoints are designated as authenticators and requests for authentication are load balanced amongst the authenticators.

Abstract: Methods and systems for controlling access to objects of a distributed computing environment are described. In one configuration, a computing device receives a request from a principal to access a protected object and evaluating the transitive closure of the list of group identifiers. The protected object is associated with an access control list and has a time-invariant list of group identifiers. The list of group identifiers includes the access list is associated with the protected object to identify at least one principal authorized to access the protected object.