Patents by Inventor Vishnu Gawas

Vishnu Gawas has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Closed-Loop Control Mechanism to Optimize AI-Based Customer Support Performance for Customer Satisfaction, Customer Effort, or any Other Customer Satisfaction Metric
    Publication number: 20200364758
    Abstract: A system, method, and computer-readable medium are disclosed for performing a customer support performance optimization operation which includes optimizing performance of an artificial intelligence (AI) enabled customer support system. The customer support performance optimization operation includes receiving a customer issue associated with a particular customer; classifying the customer issue; determining a solution to the customer issue; identifying an optimum support issue resolution option; implementing the optimum support issue resolution option; and, measuring customer satisfaction regarding the support issue resolution.
    Type: Application
    Filed: May 16, 2019
    Publication date: November 19, 2020
    Applicant: Dell Products L.P.
    Inventors: Patrick Dwane, Henrique C. Wisnieski, Vishnu Gawas