Abstract: Methods, apparatuses, and computer-readable media for optimizing efficiency of a workforce management system include receiving a service request, the service request including a service location, transmitting the service location to a plurality of map service providers, receiving geospatial coordinates and a corresponding confidence score from each map service provider which corresponds to a precision accuracy and indicates an estimated accuracy of the geospatial coordinates to the service location, calculating a plurality of overall scores for the plurality of map service providers based at least in part on the precision accuracy of each map service provider and a plurality of attributes associated with each map service provider, selecting a map service provider from the plurality of map service providers based at least in part on the plurality of overall scores, and transmitting geospatial data including coordinates provided by the selected map service provider to a technician.

Abstract: Systems and methods for managing underground assets are disclosed. One or more computing devices may be used to receive a request for clearance to excavate including a location identifier, resolve a location based on the location identifier, and retrieve asset data corresponding to the location from an asset location database. The asset location database can include location data regarding the positions of a plurality of assets associated with a plurality of different asset owners and may be maintained by one or more updates regarding the positions of assets from computing devices associated with the different asset owners. The systems and methods can include determining if one or more assets are buried proximate the location based on the retrieved data and transmitting data related to the determination of assets buried proximate the location.

Abstract: Methods, apparatuses, and computer-readable media for optimizing efficiency of a workforce management system include receiving a service request, the service request including a service location, transmitting the service location to a plurality of map service providers, receiving geospatial coordinates and a corresponding confidence score from each map service provider which corresponds to a precision accuracy and indicates an estimated accuracy of the geospatial coordinates to the service location, calculating a plurality of overall scores for the plurality of map service providers based at least in part on the precision accuracy of each map service provider and a plurality of attributes associated with each map service provider, selecting a map service provider from the plurality of map service providers based at least in part on the plurality of overall scores, and transmitting geospatial data including coordinates provided by the selected map service provider to a technician.

Abstract: Systems and computer-implemented methods for managing a workforce include receiving a request for support including a location of the request for support, converting the request for support into a work ticket, classifying the work ticket, allocating the work ticket to a field operative out of a set of at least one field operatives, transmitting a request for a map including data from the work ticket, receiving a map image including data relating to the work ticket, and transmitting the map image including data relating to the work ticket to the field operative.

Abstract: Systems and methods for managing underground assets are disclosed. One or more computing devices may be used to receive a request for clearance to excavate including a location identifier, resolve a location based on the location identifier, and retrieve asset data corresponding to the location from an asset location database. The asset location database can include location data regarding the positions of a plurality of assets associated with a plurality of different asset owners and may be maintained by one or more updates regarding the positions of assets from computing devices associated with the different asset owners. The systems and methods can include determining if one or more assets are buried proximate the location based on the retrieved data and transmitting data related to the determination of assets buried proximate the location.

Abstract: The present invention provides a method and a system for reverse transferring knowledge of a project from a primary vendor to a secondary vendor. The reverse knowledge transfer process involves defining a seamless process for transferring knowledge of all applications of the project, without compromising on the committed timelines for the release of the applications. Further, the knowledge transfer process is regularly monitored and controlled by various stakeholders to ensure the timelines are met and quality of transfer is maintained.