Patents by Inventor Vladimir Pimtchenkov

Vladimir Pimtchenkov has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for social message classification based on influence
    Patent number: 10142477
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Grant
    Filed: November 14, 2016
    Date of Patent: November 27, 2018
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey, Arne Stoertenbecker
  • SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
    Publication number: 20170126891
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Application
    Filed: November 14, 2016
    Publication date: May 4, 2017
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick MacKey, Arne Stoertenbecker
  • System and method for social message classification based on influence
    Patent number: 9497289
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Grant
    Filed: December 7, 2012
    Date of Patent: November 15, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey
  • SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
    Publication number: 20140164502
    Abstract: A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.
    Type: Application
    Filed: December 7, 2012
    Publication date: June 12, 2014
    Inventors: Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Yevgeniy Petrovykh, Patrick Mackey
  • Method and System for Dynamic Tracking and Assignment of Agent Resources within a Contact Center
    Publication number: 20090168991
    Abstract: A system for telephone campaigns includes a contact server for placing outbound contacts, a contact router for routing answered outbound contacts to available agents, and a statistical server for monitoring and serving current agent statistics ahead of each outbound contact or set of contacts initiated on behalf of two or more campaigns. The system is characterized in that the contact server initiates outbound contacts for the campaigns based on availability of agents assigned to the campaigns, and wherein agents assigned to more than one campaign are dynamically designated to serve only the outbound campaign associated with each contact at the time of contact initiation if determined available for the that campaign at the time of contact initiation, and a campaign group identifier is attached as contact data to each contact initiated.
    Type: Application
    Filed: December 27, 2007
    Publication date: July 2, 2009
    Inventors: Stanislav Zgardovski, Oleksiy Kolomoyskyy, Vladimir Pimtchenkov