Patents by Inventor Vladislav FEIGIN

Vladislav FEIGIN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for real-time interaction analysis in call centers
    Patent number: 9015046
    Abstract: A method and system for indicating in real time that an interaction is associated with a problem or issue, comprising: receiving a segment of an interaction in which a representative of the organization participates; extracting a feature from the segment; extracting a global feature associated with the interaction; aggregating the feature and the global feature; and classifying the segment or the interaction in association with the problem or issue by applying a model to the feature and the global feature. The method and system may also use features extracted from earlier segments within the interaction. The method and system can also evaluate the model based on features extracted from training interactions and manual tagging assigned to the interactions or segments thereof.
    Type: Grant
    Filed: June 10, 2010
    Date of Patent: April 21, 2015
    Assignee: Nice-Systems Ltd.
    Inventors: Oren Pereg, Moshe Wasserblat, Yuval Lubowich, Ronen Laperdon, Dori Shapira, Vladislav Feigin, Oz Fox-Kahana
  • METHODS AND APPARATUS FOR REAL-TIME INTERACTION ANALYSIS IN CALL CENTERS
    Publication number: 20110307257
    Abstract: A method and system for indicating in real time that an interaction is associated with a problem or issue, comprising: receiving a segment of an interaction in which a representative of the organization participates; extracting a feature from the segment; extracting a global feature associated with the interaction; aggregating the feature and the global feature; and classifying the segment or the interaction in association with the problem or issue by applying a model to the feature and the global feature. The method and system may also use features extracted from earlier segments within the interaction. The method and system can also evaluate the model based on features extracted from training interactions and manual tagging assigned to the interactions or segments thereof.
    Type: Application
    Filed: June 10, 2010
    Publication date: December 15, 2011
    Applicant: Nice Systems Ltd.
    Inventors: Oren PEREG, Moshe WASSERBLAT, Yuval LUBOWICH, Ronen LAPERDON, Dori SHAPIRA, Vladislav FEIGIN, Oz FOX-KAHANA