Patents by Inventor W. Edward Crooks

W. Edward Crooks has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Videoconferencing with a customer device
    Patent number: 11610189
    Abstract: In an example embodiment, there is described herein an automated banking machine with a user interface that enables a customer perform a financial transaction. The automated banking machine also comprises a first interface for communicating with a remote service provide and a second interface that can communicate with a customer service device. Upon receiving an input from the customer requesting assistance, the automated banking machine establishes a communication link between the remote service provider and the customer device. The communication link enables audio, video, or a combination of audio and video data to be sent between the customer device and the remote service provider.
    Type: Grant
    Filed: October 30, 2020
    Date of Patent: March 21, 2023
    Assignee: Diebold Nixdorf Incorporated
    Inventor: W. Edward Crooks
  • Check shredder for an automated teller machine
    Patent number: 10977906
    Abstract: Described in an example embodiment herein is an apparatus that comprises a safe having first and second openings, a document accepting device located within the safe, a document destruction device located within the safe that is coupled with the document accepting device, and a destroyed document storage device located outside of the safe. The document accepting device is operable to receive a document via the first opening and to forward the document to the document destruction device. The document destruction device is operable to destroy the document; and convey the destroyed document via the second opening the destroyed document storage device.
    Type: Grant
    Filed: March 6, 2018
    Date of Patent: April 13, 2021
    Assignee: Diebold Nixdorf, Incorporated
    Inventor: W. Edward Crooks
  • VIDEOCONFERENCING WITH A CUSTOMER DEVICE
    Publication number: 20210056522
    Abstract: In an example embodiment, there is described herein an automated banking machine with a user interface that enables a customer perform a financial transaction. The automated banking machine also comprises a first interface for communicating with a remote service provide and a second interface that can communicate with a customer service device. Upon receiving an input from the customer requesting assistance, the automated banking machine establishes a communication link between the remote service provider and the customer device. The communication link enables audio, video, or a combination of audio and video data to be sent between the customer device and the remote service provider.
    Type: Application
    Filed: October 30, 2020
    Publication date: February 25, 2021
    Inventor: W. Edward Crooks
  • Videoconferencing with a customer device
    Patent number: 10825002
    Abstract: In an example embodiment, there is described herein an automated banking machine with a user interface that enables a customer perform a financial transaction. The automated banking machine also comprises a first interface for communicating with a remote service provide and a second interface that can communicate with a customer service device. Upon receiving an input from the customer requesting assistance, the automated banking machine establishes a communication link between the remote service provider and the customer device. The communication link enables audio, video, or a combination of audio and video data to be sent between the customer device and the remote service provider.
    Type: Grant
    Filed: April 13, 2017
    Date of Patent: November 3, 2020
    Assignee: Diebold Nixdorf, Incorporated
    Inventor: W. Edward Crooks
  • Check Shredder for an Automated Teller Machine
    Publication number: 20180261050
    Abstract: Described in an example embodiment herein is an apparatus that comprises a safe having first and second openings, a document accepting device located within the safe, a document destruction device located within the safe that is coupled with the document accepting device, and a destroyed document storage device located outside of the safe. The document accepting device is operable to receive a document via the first opening and to forward the document to the document destruction device. The document destruction device is operable to destroy the document; and convey the destroyed document via the second opening the destroyed document storage device.
    Type: Application
    Filed: March 6, 2018
    Publication date: September 13, 2018
    Inventor: W. Edward CROOKS
  • VIDEOCONFERENCING WITH A CUSTOMER DEVICE
    Publication number: 20170300882
    Abstract: In an example embodiment, there is described herein an automated banking machine with a user interface that enables a customer perform a financial transaction. The automated banking machine also comprises a first interface for communicating with a remote service provide and a second interface that can communicate with a customer service device. Upon receiving an input from the customer requesting assistance, the automated banking machine establishes a communication link between the remote service provider and the customer device. The communication link enables audio, video, or a combination of audio and video data to be sent between the customer device and the remote service provider.
    Type: Application
    Filed: April 13, 2017
    Publication date: October 19, 2017
    Inventor: W. Edward Crooks