Abstract: An adaptor for a fastener driver assembly employs a bi-positionable angle guide assembly mounted to a head having an entry reference surface defining an opening for a fastener. The adaptor provides a proper location and entry angle for the fastener for implementing various structural connections. A pivotal angle guide has a pair of reference engagement edges functionally configured to engage either an upper horizontal member or a lower horizontal member. A locator having a location reference is mounted to the guide assembly. In one mode, the reference edges, together with the location reference, define a proper entry location and normal angle for connecting a horizontal member, which may be either an upper plate or a lower plate, to a rim board or other structural member. The selected adaptor position is achieved by securing the adaptor in one of two stable angular positions relative to the drive axis of the fastener driver assembly.

Abstract: A system, method, and device for monitoring communications or agents in a contact center are disclosed. The exemplary system may have a monitoring station for transmitting a request to monitor an agent. A server of the exemplary system may have a servlet container and filter portion for receiving and routing requests and responses of agents and customers. The filter may produce a copy of at least one response and request received by the agent. The server may communicate the copy to the monitoring station when the request to monitor from the monitoring station is received by the server.

Abstract: A system and method for providing an access code to an interested party who is engaging in communications with a call center agent over a communications line and directing the interested party to at least one source of information provided over a computer network. The interested party may make an inquiry or otherwise contact a call center via a telephone call or by inquiring over the internet. A web server or other system may itself determine that an interested party is in need of information or direction. Various embodiments of the invention envision that the source of information includes at least one web page, an on-line electronic chat session over the computer network, or automated navigation of a web site.

Abstract: The present invention includes a system and method of HTML transaction logging in a Web based HTTP protocol contact center. The system includes a central processing unit operatively connected to a server having a filter portion and a servlet container. A storage facility is operatively connected to the filter portion of the server. The filter portion has a plurality of filters operatively connected in series or chainable, wherein the filters are configured such that each filter is processed in the order of the configuration. The agent, via the central processing unit, requests logging of a particular HTML transaction. The server receives the request and communicates it to the servlet container. The servlet container creates a response to the request, unique logging tokens and objects and associates them with the request and the response. The plurality of filters parse the request and the response for the unique logging tokens and objects to determine if the HTML transaction is to be logged.

Abstract: A method and apparatus provide for the creating of a software tool, such as a Wizard, which is easily modifiable and which can simplify a complex procedure. Process steps, such as questions, are prompted and a plurality of potential selections associated with each of the process steps, such as answers to the questions, are also prompted. These process steps are questions and their corresponding answers are then stored and therefrom, a software tool is created.

Abstract: An automated inspection system particularly adapted for detection and discrimination of surface irregularities of specularly reflecting and other materials, such as are employed in laminate chip carriers and printed circuit boards, includes an area scan image sensor allowing illumination sources to surround an area of a surface being inspected. The illumination source preferably provides either or both bright field and dark field illumination of the surface; developing generally complementary images of surface irregularities. A self-registering rules-driven process for developing inspection masks reduces alignment operations and improves performance. Image enhancement and morphological operations to detect surface irregularities are performed by digital signal processing, preferably using a dedicated vision processor. Masks screen potential defects to critical mounting and bonding surfaces accurately without requiring alignment of data or reference images to acquired images.

Abstract: A dual mode illumination system for optical inspection of products for surface defects and defects in holes in the product includes a first light source for providing illumination along an axis of one or more holes in the product to be inspected, the first light source being positioned on a first side of the product, a second light source providing illumination of the surface of the second side of the product to be inspected, a beam splitter for redirecting light from the second light source to a light sensor while passing light from the first light source to the light sensor. The second light source may be located adjacent to a second side of the product to be tested with the axis of illumination parallel to a major plane of the product. The light sensor may be a video camera connected to a data processing and display system.

Abstract: The present invention relates to the conversion of tall oil soap to produce crude tall oil. An aqueous tall oil soap solution generated in a kraft wood-pulping process is placed in contact with carbon dioxide, under pressure, to form crude tall oil and sodium bicarbonate brine. The crude tall oil and sodium bicarbonate brine are then allowed to separate, under pressure, into a crude tall oil layer and a sodium bicarbonate brine layer. The crude tall oil layer is then separated from the sodium bicarbonate brine layer, again under pressure. The separated crude tall oil may then be further refined to yield fatty acids, resin acids, and other constituents, which are useful in numerous industrial applications, such as in soaps, lubricants, inks, adhesives, and coatings.

Abstract: Multifrequency (FIGS. 2 and 4) signals are generated by employing a microcomputer system (500) in conjunction with a digital-to-analog converter (506) and filter (507). Digital representations of amplitude values of the signals to be generated are stored in a read only memory (ROM 503) and sampled at a predetermined rate under control of a central processor unit (CPU 502) to generate digital signals representative of the desired multifrequency signal. The sampling rate is selected to be less than the theoretical Nyquist rate for the highest frequency tone in the multifrequency signal to turn to account the resulting so-called "alias" signals for generating tones closely spaced in frequency. In a specific example, the sampling rate is equal to twice the average frequency of the tones in the desired multifrequency signal. Unwanted harmonic components (3.omega..sub.0, etc.

Abstract: The invention is a pressure bar for a capo tasto which attaches itself to a stem of a stringed instrument, having a fret board and strings adjacent to the fret board, and which depresses the strings against the fret board in order to change the key of the stringed instrument. The capo tasto includes a pressure bar having a length adapted to extend across the fret board of the stringed instrument, a mounting member for mounting the pressure bar on the stem of the stringed instrument so that it is disposed perpendicular to the longitudinal axis of the stem adjacent to the fret board and a pressure applicating device for applying pressure to the surface of the stem oppositely disposed to the surface on which the fret board is placed so that the pressure is transmitted through the mounting member to the pressure bar.

Abstract: The invention is a pressure bar for a capo tasto which attaches itself to a stem of a stringed instrument, having a fret board and strings adjacent to the fret board, and which depresses the strings against the fret board in order to change the key of the stringed instrument. The capo tasto includes a pressure bar having a length adapted to extend across the fret board of the stringed instrument, a mounting member for mounting the pressure bar on the stem of the stringed instrument so that it is disposed perpendicular to the longitudinal axis of the stem adjacent to the fret board and a pressure applicating device for applying pressure to the surface of the stem oppositely disposed to the surface on which the fret board is placed so that pressure is transmitted through the mounting member to the pressure bar.

Abstract: The invention is a capo tasto which attaches itself to a stem of a stringed instrument, having a fret board and strings adjacent to the fret board, and which depresses the strings against the fret board in order to change the key of the stringed instrument. The capo tasto includes a pressure bar having a length adapted to extend across the fret board of the stringed instrument, a mounting member for mounting the pressure bar on the stem of the stringed instrument so that it is disposed perpendicular to the longitudinal axis of the stem adjacent to the fret board and a pressure applicating device for applying pressure to the surface of the stem oppositely deposed to the surface on which the fret board is placed so that the pressure is transmitted through the mounting member to the pressure bar. The mounting member may either be a U-shaped member having a base, a first arm and a second arm or a C-shaped member having a first arm and a second arm.