Abstract: A system, apparatus and computer program code for obtaining data regarding one or more parking locations. According to embodiments of the present invention, an interface can be used to receive data regarding one or more parking locations. Users or devices at one or more parking locations may access the interface to enter, upload, or otherwise provide the information. In some embodiments, a parking location may be or include a parking garage, a parking lot, or one or more parking spots. A parking location may be manned or unmanned and different parking locations may have different configurations or devices (e.g., entry gates, exit gates, ticket dispensers, card readers). In some embodiments, different users entering or providing data for different parking locations may be able to access and use different features of the interface and the interface may be configured differently for different locations.

Abstract: A system, method, apparatus, means, and computer program code for facilitating customer service for a parking facility. A parking facility may include one or more garage stations, such as an entry system, exit system, pay station, camera, telephone or other communication device, etc. The garage stations may be in communication directly or indirectly with a call center to report alerts, indicate malfunctions or other problems, or provide other messages. In addition, a customer at the parking facility may use a telephone or other communication device to initiate communication with the call center in order to ask a question, report a problem, etc. The call center may route information regarding an event at a parking facility to an agent station associated with an agent assigned or otherwise selected to respond to the event.

Abstract: A system, method, apparatus, means, and computer program code for obtaining data regarding one or more parking locations. According to embodiments of the present invention, an interface can be used to receive data regarding one or more parking locations. Users or devices at one or more parking locations may access the interface to enter, upload, or otherwise provide the information. In some embodiments, a parking location may be or include a parking garage, a parking lot, or one or more parking spots. A parking location may be manned or unmanned and different parking locations may have different configurations or devices (e.g., entry gates, exit gates, ticket dispensers, card readers). In some embodiments, different users entering or providing data for different parking locations may be able to access and use different features of the interface and the interface may be configured differently for different locations.

Abstract: A system, method, apparatus, means, and computer program that facilitates collection of information regarding vehicle events from one or more revenue control systems. A vehicle event may occur when a vehicle enters a parking facility, a vehicle exits a parking facility, a fee is collected at a parking facility, an alarm is generated at a parking facility, etc. Revenue controls systems may be located at single parking facility or multiple parking facilities. Different revenue control systems may use different hardware/software combinations, provide data in different formats, etc. Vehicle event information can be collected from different revenue control systems in different formats and revenue information can be created in a consistent format based on the vehicle event information.

Abstract: A system, method, apparatus, means, and computer program code for facilitating customer service for a parking facility. A parking facility may include one or more garage stations, such as an entry system, exit system, pay station, camera, telephone or other communication device, etc. The garage stations may be in communication directly or indirectly with a call center to report alerts, indicate malfunctions or other problems, or provide other messages. In addition, a customer at the parking facility may use a telephone or other communication device to initiate communication with the call center in order to ask a question, report a problem, etc. The call center may route information regarding an event at a parking facility to an agent station associated with an agent assigned or otherwise selected to respond to the event.