Patents by Inventor Walter Rafacz

Walter Rafacz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for comparing an agent activity with a work schedule
    Patent number: 6144971
    Abstract: A schedule adherence system for a plurality of agents having a device (30) for defining a daily work schedule for the agents, a device (30) for determining the actual activity of the agents and comparing the activity of the agents with the work schedule, a device (30) for defining threshold limits for the variance between the actual activity of the agents and the work schedule, and a device (30) for indicating when the variance between the actual activity and the work schedule is an amount greater than the threshold limits.
    Type: Grant
    Filed: January 25, 1999
    Date of Patent: November 7, 2000
    Assignee: Rockwell International Corp.
    Inventors: Kurt E. Sunderman, Richard A. Dallmann, Walter Rafacz, John P. Lenihan
  • Data display system and method for displaying real-time data relating to an automatic call distributor
    Patent number: 5940494
    Abstract: A data display system 200 and method for displaying real-time data in a data display relating to operation of an automatic call distributor 100 is provided. A data presentation interface 202 defines the format of how the data is to be displayed, modifies the data display in response to instructions from a user 212 and presents the data display to the user 212. A data server interface 204 acquires the real-time data from the automatic call distributor 100, updates the data when individual data elements are changed and sends updated data, or specific data elements, to the data presentation interface 202 for display to the user 212. Communications between the data presentation interface 202 and the data server interface 204 are performed via a data link interface 206. The data link interface 206 may support direct communications or real-time data query language communications.
    Type: Grant
    Filed: July 12, 1995
    Date of Patent: August 17, 1999
    Inventors: Walter Rafacz, Kurt E. Sunderman