Abstract: The present disclosure provides, among other things, methods and systems of navigating information that include: detecting, at an electronic device, a first input; displaying, in response to the first input, a first number of cells in a first grid; receiving, as a second input at the electronic device, a first selection of a first cell in the first number of cells in the first grid, where the first cell includes a first piece of information; and displaying, in response to the receiving the first selection, a second number of cells in a second grid, where cells in the second number of cells correspond to a sub-type of information related to the first piece of information.

Abstract: Agents of a contact center may utilize a text channel (e.g., text chat, email, etc.) to communicate with a customer. A processor monitors the keystrokes entered by the agent. If the agent is found to have entered keystrokes beyond a previously determined threshold, and subsequently deleted the resulting test and replaced it with another test, a deficiency may be determined to be present. When a deficiency is present, the processor may initiate a remediation action.

Abstract: Agents of a contact center may utilize a text channel (e.g., text chat, email, etc.) to communicate with a customer. A processor monitors the keystrokes entered by the agent. If the agent is found to have entered keystrokes beyond a previously determined threshold, and subsequently deleted the resulting test and replaced it with another test, a deficiency may be determined to be present. When a deficiency is present, the processor may initiate a remediation action.

Abstract: A method for producing a transparent article comprises the steps of melt transesterifying a monomer mixture in the presence of a transesterification catalyst to produce a hydroquinone polycarbonate copolymer product comprising greater than 45 mole percent of structural units derived from the hydroquinone. The monomer mixture comprises a hydroquinone, at least one aromatic dihydroxy compound other than the hydroquinone, and a carbonic acid diester. The hydroquinone polycarbonate copolymer product is then heated to a highest processing temperature of 5° C. to 20° C. above a maximum melting melt temperature for the hydroquinone copolymer product for a sufficient period of time to render the hydroquinone polycarbonate copolymer product transparent upon cooling to ambient temperature; and cooling the hydroquinone polycarbonate copolymer product to produce the transparent article.

Abstract: Polycarbonates containing low or undetectable levels of Fries rearrangement products and comprising repeat units derived from one or more of resorcinol, hydroquinone, methylhydroquinone, bisphenol A, and 4,4?-biphenol have been prepared by the melt reaction of one or more of the aforementioned dihydroxy aromatic compounds with an ester-substituted diaryl carbonate such as bis-methyl salicyl carbonate. Low, or in many instances undetectable, levels of Fries rearrangement products are found in the product polycarbonates obtained as the combined result of a highly effective catalyst system which suppresses the Fries reaction and the use of lower melt polymerization temperatures relative to temperatures required for the analogous polymerization reactions using diphenyl carbonate.