Patents by Inventor Wayne Andrews

Wayne Andrews has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20170353504
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.
    Type: Application
    Filed: August 23, 2017
    Publication date: December 7, 2017
    Inventors: Wayne Andrews, Jerry Gechter
  • Patent number: 9774638
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.
    Type: Grant
    Filed: October 22, 2014
    Date of Patent: September 26, 2017
    Assignee: TELETECH HOLDINGS, INC.
    Inventors: Wayne Andrews, Jerry Gechter
  • Publication number: 20150046598
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.
    Type: Application
    Filed: October 22, 2014
    Publication date: February 12, 2015
    Inventors: Wayne Andrews, Jerry Gechter
  • Patent number: 8886722
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.
    Type: Grant
    Filed: September 29, 2011
    Date of Patent: November 11, 2014
    Assignee: Teletech Customer Care Management (Ireland) Limited
    Inventors: Wayne Andrews, Jerry Gechter
  • Publication number: 20120117224
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.
    Type: Application
    Filed: September 29, 2011
    Publication date: May 10, 2012
    Inventors: Wayne Andrews, Jerry Gechter
  • Publication number: 20100262663
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.
    Type: Application
    Filed: July 21, 2009
    Publication date: October 14, 2010
    Applicant: OnState Communications Corporation
    Inventors: Wayne Andrews, Jerry Gechter
  • Publication number: 20050271195
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.
    Type: Application
    Filed: August 15, 2005
    Publication date: December 8, 2005
    Inventors: Wayne Andrews, Jerry Gechter
  • Patent number: 6970547
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.
    Type: Grant
    Filed: May 12, 2003
    Date of Patent: November 29, 2005
    Assignee: OnState Communications Corporation
    Inventors: Wayne Andrews, Jerry Gechter
  • Publication number: 20050259808
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.
    Type: Application
    Filed: July 18, 2005
    Publication date: November 24, 2005
    Applicant: OnState Communications Corporation,
    Inventors: Wayne Andrews, Jerry Gechter
  • Publication number: 20040228469
    Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.
    Type: Application
    Filed: May 12, 2003
    Publication date: November 18, 2004
    Inventors: Wayne Andrews, Jerry Gechter
  • Patent number: 4935062
    Abstract: A particulate kaolin pigment which enhances gloss and printability properties when used as a coating pigment for paper and enhances light scattering and opacifying properties when incorporated as a filler in paper, is obtained by mixing a fine particle kaolin with an aggregating agent comprising an organic silicon compound such as tetramethoxy silane or tetraethoxy silane. The feed kaolin moisture content is in the range of above 2.0 to about 5.0%, preferably 2.5 to 4.0% by weight.
    Type: Grant
    Filed: March 28, 1989
    Date of Patent: June 19, 1990
    Assignee: ECC America Inc.
    Inventors: Alan J. Brown, Joshua O. Brannen, Wayne Andrews, Jerry R. May, Rasik H. Raythatha