Patents by Inventor Wayne Andrews
Wayne Andrews has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20170353504Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.Type: ApplicationFiled: August 23, 2017Publication date: December 7, 2017Inventors: Wayne Andrews, Jerry Gechter
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Patent number: 9774638Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.Type: GrantFiled: October 22, 2014Date of Patent: September 26, 2017Assignee: TELETECH HOLDINGS, INC.Inventors: Wayne Andrews, Jerry Gechter
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Publication number: 20150046598Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.Type: ApplicationFiled: October 22, 2014Publication date: February 12, 2015Inventors: Wayne Andrews, Jerry Gechter
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Patent number: 8886722Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.Type: GrantFiled: September 29, 2011Date of Patent: November 11, 2014Assignee: Teletech Customer Care Management (Ireland) LimitedInventors: Wayne Andrews, Jerry Gechter
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Publication number: 20120117224Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.Type: ApplicationFiled: September 29, 2011Publication date: May 10, 2012Inventors: Wayne Andrews, Jerry Gechter
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Publication number: 20100262663Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems. The communication system includes a controller that receives requests for establishing communications when a user is in an appropriate state to receive communications and communicates state of the user to other users.Type: ApplicationFiled: July 21, 2009Publication date: October 14, 2010Applicant: OnState Communications CorporationInventors: Wayne Andrews, Jerry Gechter
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Publication number: 20050271195Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.Type: ApplicationFiled: August 15, 2005Publication date: December 8, 2005Inventors: Wayne Andrews, Jerry Gechter
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Patent number: 6970547Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.Type: GrantFiled: May 12, 2003Date of Patent: November 29, 2005Assignee: OnState Communications CorporationInventors: Wayne Andrews, Jerry Gechter
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Publication number: 20050259808Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.Type: ApplicationFiled: July 18, 2005Publication date: November 24, 2005Applicant: OnState Communications Corporation,Inventors: Wayne Andrews, Jerry Gechter
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Publication number: 20040228469Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.Type: ApplicationFiled: May 12, 2003Publication date: November 18, 2004Inventors: Wayne Andrews, Jerry Gechter
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Patent number: 4935062Abstract: A particulate kaolin pigment which enhances gloss and printability properties when used as a coating pigment for paper and enhances light scattering and opacifying properties when incorporated as a filler in paper, is obtained by mixing a fine particle kaolin with an aggregating agent comprising an organic silicon compound such as tetramethoxy silane or tetraethoxy silane. The feed kaolin moisture content is in the range of above 2.0 to about 5.0%, preferably 2.5 to 4.0% by weight.Type: GrantFiled: March 28, 1989Date of Patent: June 19, 1990Assignee: ECC America Inc.Inventors: Alan J. Brown, Joshua O. Brannen, Wayne Andrews, Jerry R. May, Rasik H. Raythatha