Patents by Inventor Wayne Ramprashad

Wayne Ramprashad has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERTS, DEPLOYED ACROSS MULTIPLE SECURITY ZONES
    Publication number: 20230291835
    Abstract: The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
    Type: Application
    Filed: May 16, 2023
    Publication date: September 14, 2023
    Inventors: Wayne Ramprashad, David Garrod
  • Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones
    Patent number: 11652922
    Abstract: The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
    Type: Grant
    Filed: June 11, 2021
    Date of Patent: May 16, 2023
    Assignee: Medallia, Inc.
    Inventors: Wayne Ramprashad, David Garrod
  • Compact, verifiable record of an audio communication and method for making same
    Patent number: 11227606
    Abstract: A compact, self-authenticating, and speaker-verifiable record of an audio communication involving one or more persons comprises a record, encoded on a non-transitory, computer-readable medium, that consists essentially of: a voiceprint for each person whose voice is encoded in the record; a plurality of transcription records, where each transcription record consists essentially of a computer-generated speech-to-text decoding of an utterance and voiceprint associating information that associates a speaker of the utterance with one of the voiceprints stored in the record; and self-authenticating information sufficient to determine whether any of the information encoded in the communication record has been altered.
    Type: Grant
    Filed: September 30, 2019
    Date of Patent: January 18, 2022
    Assignee: Medallia, Inc.
    Inventors: Wayne Ramprashad, David Garrod
  • REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERTS, DEPLOYED ACROSS MULTIPLE SECURITY ZONES
    Publication number: 20210321001
    Abstract: The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
    Type: Application
    Filed: June 11, 2021
    Publication date: October 14, 2021
    Inventors: Wayne Ramprashad, David Garrod
  • Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones
    Patent number: 11039013
    Abstract: The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
    Type: Grant
    Filed: April 10, 2020
    Date of Patent: June 15, 2021
    Assignee: Medallia, Inc.
    Inventors: David Garrod, Wayne Ramprashad