Patents by Inventor Wayne Sheppard
Wayne Sheppard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10129404Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times and providing for callback initiation may be integrated in such multi-tenant services.Type: GrantFiled: March 20, 2017Date of Patent: November 13, 2018Inventors: Wesley Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Patent number: 9742918Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: GrantFiled: March 15, 2016Date of Patent: August 22, 2017Assignee: ECHOPASS CORPORATIONInventors: Wesley Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Publication number: 20170195490Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times and providing for callback initiation may be integrated in such multi-tenant services.Type: ApplicationFiled: March 20, 2017Publication date: July 6, 2017Inventors: Wesley Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Patent number: 9602668Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: GrantFiled: April 9, 2015Date of Patent: March 21, 2017Assignee: ECHOPASS CORPORATIONInventors: Wesley Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Publication number: 20160269556Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: ApplicationFiled: March 15, 2016Publication date: September 15, 2016Inventors: Wesley Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Publication number: 20150215461Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: ApplicationFiled: April 9, 2015Publication date: July 30, 2015Inventors: Wes Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Patent number: 9031223Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: GrantFiled: May 24, 2012Date of Patent: May 12, 2015Assignee: Echopass CorporationInventors: Wes Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Publication number: 20120321070Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: ApplicationFiled: May 24, 2012Publication date: December 20, 2012Applicant: Echopass CorporationInventors: Wes Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Patent number: 8135791Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.Type: GrantFiled: November 16, 2009Date of Patent: March 13, 2012Assignee: Corybant, Inc.Inventors: Mohammad S. Salim, Wayne Sheppard, Barbara J. Rossner
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Publication number: 20100064057Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed.Type: ApplicationFiled: November 16, 2009Publication date: March 11, 2010Applicant: Corybant, Inc.Inventors: Mohammad Salim, Wayne Sheppard, Barbara Rossner
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Patent number: 7620735Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.Type: GrantFiled: November 20, 2003Date of Patent: November 17, 2009Assignee: Corybant, Inc.Inventors: Mohammad Salim, Wayne Sheppard, Barbara Rossner
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Publication number: 20050089019Abstract: An interactive, voice-enabled email message notification and alert system 10 and method are disclosed. The system 10 relates to computer and communication systems and more particularly to delivery of electronic mail and other forms of electronic messages over the public switched and wireless telephone networks.Type: ApplicationFiled: November 20, 2003Publication date: April 28, 2005Inventors: Mohammad Salim, Wayne Sheppard, Barbara Rossner