Abstract: A message processing facility is described. The facility receives user input defining a textual message intended for an addressee service principal. Before sending the defined textual message, the facility analyzes the defined textual message to determine a textual message category to which the defined textual message belongs among a plurality of textual message categories.

Abstract: A facility for causing the refill of prescriptions is described. The facility conducts a conversational exchange with a person. From the exchange, the facility discerns (1) an intent of refilling a prescription, and (2) an identification of a prescription to be fulfilled. In response to this discerning, the facility causes a pharmacy refill order to be placed on behalf of the person for the identified prescription.

Abstract: Compliance-relevant data from external systems comprising managed entities can be received, stored, processed, transformed and evaluated in an automated fashion. Compliance reporting can be generated dynamically to reflect the most current regulations, guidance and system operating conditions. Compliance data from external systems can be converted into a unified format compatible with a compliance management schema. A series of transformations can be applied to the compliance-relevant data. A compliance threshold can be provided to the compliance management system and compliance scoring can be provided.