Abstract: A system provides a conversation construct for the routing of external communications to a party within an entity. Internal interactions of individuals in the entity may be associated by a server system with the conversation construct. Messages may be associated with interactions that may have as participants less than all participants of a conversation construct. An interaction may be a backchannel interaction and exclude one or more participants of a parent interaction. Interactions may be grouped into sequences that likewise may have a limited set of participants. A sequence may have a state associated therewith used by the entity to track progress in achieving an objective. A conversation construct and the sequences and interactions thereof may be presented in an interface to a user that includes those portions of the conversation construct for which the user is a participant.

Abstract: A system provides workflow management functions over a messaging or data protocol. A workflow management object defining functions and values and events for sending and receiving workflow management data is defined on a first device and transmitted to a second device. On the second device the workflow is rendered for interaction and response, and an interaction with the workflow object is captured. A captured or generated response is transmitted back to the first device or intermediary system via the messaging protocol. The response to the workflow object (e.g. an event) may be used by the device or intermediary systems to update a status of a workflow such as hosted by a remote server system. Events detected by a workflow system may invoke processing of subsequent workflow objects in a chain such that a complex workflow may be processed over the messaging protocol.

Abstract: A system provides a conversation construct for the routing of external communications to a party within an entity. Internal interactions of individuals in the entity may be associated by a server system with the conversation construct. Messages may be associated with interactions that may have as participants less than all participants of a conversation construct. An interaction may be a backchannel interaction and exclude one or more participants of a parent interaction. Interactions may be grouped into sequences that likewise may have a limited set of participants. A sequence may have a state associated therewith used by the entity to track progress in achieving an objective. A conversation construct and the sequences and interactions thereof may be presented in an interface to a user that includes those portions of the conversation construct for which the user is a participant.

Abstract: A system provides workflow management functions over a messaging or data protocol. A workflow management object defining functions and values and events for sending and receiving workflow management data is defined on a first device and transmitted to a second device. On the second device the workflow is rendered for interaction and response, and an interaction with the workflow object is captured. A captured or generated response is transmitted back to the first device or intermediary system via the messaging protocol. The response to the workflow object (e.g. an event) may be used by the device or intermediary systems to update a status of a workflow such as hosted by a remote server system. Events detected by a workflow system may invoke processing of subsequent workflow objects in a chain such that a complex workflow may be processed over the messaging protocol.