Abstract: A device, system and method for routing botnet calls to a botnet call-answer queue. A device, such as a call answering point (CAP) and/or a public-safety answering point (PSAP) router device, receives a call and determines an audio signature of the call. The device compares the audio signature of the call with one or more botnet audio signatures stored at a memory. In response to the audio signature of the call matching at least one of the one or more botnet audio signatures, the device: identifies the call as a botnet call that has been placed by a botnet; and cause the call to be routed to a botnet call-answer queue.

Abstract: Apparatus and method for modifying future workflows based on information received at current day. The method includes receiving, at an electronic processor, information corresponding to an object of interest and analyzing, using the electronic processor, the information to identify one or more attributes corresponding to the object of interest affecting an incident workflow for the object of interest. The method also includes generating, using the electronic processor, a modified incident workflow for the object of interest based on the incident workflow and the one or more attributes and storing, in a database, the modified incident workflow and a trigger condition corresponding to the modified incident workflow such that the modified incident workflow and the trigger condition are related to the object of interest in the database. The trigger condition is generated based on the one or more attributes.

Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.

Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.

Abstract: Methods and systems for evaluating compliance of communication of a dispatcher. One system includes an electronic computing device that includes an input device, a transceiver, and one or more electronic processors. The one or more electronic processors are configured to monitor communication between a dispatcher and a caller during a call and determine a type of call. The one or more electronic processors are further configured to determine a conversational procedure based on the type of call and compare a characteristic of the monitored communication to a constraint of the conversational procedure. The one or more electronic processors are further configured to determine that the characteristic of the monitored communication is outside the constraint of the conversational procedure and take an action as a function of determining that the characteristic of the monitored communication is outside the constraint of the conversational procedure.