Patents by Inventor Weiren Wang

Weiren Wang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for modeling resources for calls centered in a public switch telephone network
    Patent number: 6668056
    Abstract: A system and method provide for the modeling of a virtual call center for PSTNs in specified geographic locations. The system includes a user interface through which basic configuration and forecast information may be input for one or more PSTNs. Based on the information provided through the interface, various financial and engineering rules are employed to identify an optimal system configuration and to provide cost and revenue information with regards for that system. In configuring the optimal system, a number of fault and failure modes may be taken to account.
    Type: Grant
    Filed: March 27, 2001
    Date of Patent: December 23, 2003
    Assignee: Qwest Communications International, Inc.
    Inventors: Jason Rupe, Weiren Wang, George Bell, Richard Berger
  • System and method for modeling resources for calls centered in a public switch telelphone network
    Publication number: 20020181689
    Abstract: A system and method provide for the modeling of a virtual call center for PSTNs in specified geographic locations. The system includes a user interface through which basic configuration and forecast information may be input for one or more PSTNs. Based on the information provided through the interface, various financial and engineering rules are employed to identify an optimal system configuration and to provide cost and revenue information with regards for that system. In configuring the optimal system, a number of fault and failure modes may be taken to account.
    Type: Application
    Filed: March 27, 2001
    Publication date: December 5, 2002
    Inventors: Jason Rupe, Weiren Wang, George Bell, Ricky Berger