Abstract: Described herein are techniques and systems for providing an interactive user interface that presents a set of recommended resolution paths and resolution actions to resolve a user issue. The recommended resolution paths and resolution actions presented can be selected from a database of resolution paths and resolution actions previously employed by technicians to resolve user issues. The database of resolution paths can be accessible by computing devices associated with the technicians, and can store the different resolution paths and resolution actions employed by each of the technicians. Once the user issue has been resolved, the system can determine that the current resolution path has successfully resolved the issue, and update the database to include the current resolution path and/or change the scores associated with the current resolution path.