Abstract: A volumetric content enhancement system (“the system”) can annotate at least a portion of a plurality of voxels from a volumetric video with contextual data. The system can determine at least one actionable position within the volumetric video. The system can create an annotated volumetric video that includes the volumetric video, an annotation with the contextual data, and the at least one actionable position. The system can provide the annotated volumetric video to a volumetric content playback system. The system can obtain viewer feedback associated with the viewer and can determine an emotional state of the viewer based, at least in part, upon the viewer feedback. The system can receive viewer position information that identifies a specific actionable position of the viewer. The system can generate manipulation instructions to instruct the volumetric content playback system to manipulate the annotated volumetric content to achieve a desired emotional state of the viewer.

Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.

Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.

Abstract: A method, computer-readable medium, and apparatus for providing customer care for customers are disclosed.

Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.

Abstract: In one example, the present disclosure describes a device, computer-readable medium, and method for sentiment analysis tuning. In one example, the method, includes acquiring a first sentiment analysis-generated score for a first string of text, wherein the first string of text includes a first plurality of words, and wherein the first sentiment analysis-generated score is calculated using a set of first values associated with the first plurality of words, calculating a second value for at least one word of the first plurality of words, based on a non-sentiment-analysis generated score associated with the first string of text, acquiring a second string of text, wherein the second string of text includes a second plurality of words, and wherein the second plurality of words includes the at least one word, and calculating a sentiment analysis-generated score for the second string of text, using the second value for the at least one word.

Abstract: In one example, the present disclosure describes a device, computer-readable medium, and method for sentiment analysis tuning. In one example, the method, includes acquiring a first sentiment analysis-generated score for a first string of text, wherein the first string of text includes a first plurality of words, and wherein the first sentiment analysis-generated score is calculated using a set of first values associated with the first plurality of words, calculating a second value for at least one word of the first plurality of words, based on a non-sentiment-analysis generated score associated with the first string of text, acquiring a second string of text, wherein the second string of text includes a second plurality of words, and wherein the second plurality of words includes the at least one word, and calculating a sentiment analysis-generated score for the second string of text, using the second value for the at least one word.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: In one example, the present disclosure describes a device, computer-readable medium, and method for sentiment analysis tuning. In one example, the method, includes acquiring a first sentiment analysis-generated score for a first string of text, wherein the first string of text includes a first plurality of words, and wherein the first sentiment analysis-generated score is calculated using a set of first values associated with the first plurality of words, calculating a second value for at least one word of the first plurality of words, based on a non-sentiment-analysis generated score associated with the first string of text, acquiring a second string of text, wherein the second string of text includes a second plurality of words, and wherein the second plurality of words includes the at least one word, and calculating a sentiment analysis-generated score for the second string of text, using the second value for the at least one word.

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.

Abstract: Network traffic usage information for a set of registered devices is monitored, analyzed, and reported within a cellular service provider portion of a communications network. The network traffic usage information can relate to data traffic, voice traffic, and/or short message service traffic. Reporting the network traffic usage information is customizable such that parameters associated with the network traffic usage can be changed, depending on the parameters that are of current interest to an organization affiliated with the set of registered devices.

Abstract: Systems and methods are provided to evaluate a search engine using search results retrieved from a plurality of different search engines. For example, a controller can randomly distribute a set of pre-formulated queries to a plurality of computers to query the search engines at random times to obtain search results and combine the search results to evaluate the completeness of a query result provided by a particular search engine. The controller may simulate the random queries from users using a set of computers and may reduce the burden on the search engines by spreading out the query activities over a period of time, such as a month.

Abstract: Network traffic usage information for a set of registered devices is monitored, analyzed, and reported within a cellular service provider portion of a communications network. The network traffic usage information can relate to data traffic, voice traffic, and/or short message service traffic. Reporting the network traffic usage information is customizable such that parameters associated with the network traffic usage can be changed, depending on the parameters that are of current interest to an organization affiliated with the set of registered devices.

Abstract: A method, an apparatus, and a computer-readable medium are provided. Whether at least one significant change occurs in a use of at least one word of a group of text documents of a text corpus is determined. A display based, at least in part, on at least one change point corresponding to the at least one significant change is presented when the at least one significant change is determined to have occurred.

Abstract: A system, a method, an apparatus, and a computer-readable medium are provided. Co-occurrences of words or terms in a group of text documents are determined. A score for each of the co-occurrences of words or terms is calculated. A graphic view is presented. The graphic view has nodes that include at least one word or term and edges that join at least two nodes and depict a relationship among the at least two nodes. A layout of the graphic view includes a minimum number of crossings of the edges.

Abstract: Systems and methods are provided to evaluate a search engine using search results retrieved from a plurality of different search engines. For example, a controller can randomly distribute a set of pre-formulated queries to a plurality of computers to query the search engines at random times to obtain search results and combine the search results to evaluate the completeness of a query result provided by a particular search engine. The controller may simulate the random queries from users using a set of computers and may reduce the burden on the search engines by spreading out the query activities over a period of time, such as a month.

Abstract: A system and method for offering a service upgrade to a service user. The system includes a server that monitors utilization by the user and evaluates the user's utilization pattern to determine which, if any, service upgrades may be appropriate for the user. Once a set of candidate service upgrades has been identified, the server then determines whether there is sufficient available capacity to accommodate the provision of such additional services. If such capacity exists, the user is offered the service upgrade. Since the offer is not made unless there is shown to be sufficient available capacity, once the offer is made, the system is able to implement the upgrade in real time with the user's approval.