Abstract: A message center server retrieves e-mail messages from one or more e-mail accounts and intelligently distributes them among a plurality of agents handling the messages. Messages received from the same originator regarding the same subject matter are treated as transactions and assigned a unique transaction identifier. When a message initiating a new transaction is forwarded to an agent, the agent's login is associated with the transaction identifier for that message. Thereafter, messages retrieved from the e-mail account(s) are scanned for a transaction identifier. If found, the message—a continuance of the transaction—is placed in the appropriate agent queue. The same agent thus handles all messages from the originator regarding a specific transaction, avoiding the need to relearn a transaction history. If no transaction identifier is found, the message is forwarded to an appropriate pool of new messages.

Abstract: A travel guide device includes a GPS receiver for determining a present location. Access to a database of points-of-interest, indexed by GPS location, is provided to permit timely presentation of audio narration or visual display of information relevant to the point-of-interest. A running, general area narrative and/or display may alternatively be provided. The travel guide device may provide educational and entertaining games, including interactive competitive games, relating to the points-of-interest and general area narratives. A navigation function includes automatic, intelligent collection of waypoints and general directions without stored, detailed maps of an area for which directions are being provided. Waypoint collections may be employed to document a route travel, to retrace the route, or for other purposes.

Abstract: A travel guide device includes a GPS receiver for determining a present location. Access to a database of points-of-interest, indexed by GPS location, is provided to permit timely presentation of audio narration or visual display of information relevant to the point-of-interest. A running, general area narrative and/or display may alternatively be provided. The travel guide device may provide educational and entertaining games, including interactive competitive games, relating to the points-of-interest and general area narratives. A navigation function includes automatic, intelligent collection of waypoints and general directions without stored, detailed maps of an area for which directions are being provided. Waypoint collections may be employed to document a route travel, to retrace the route, or for other purposes.