Abstract: An improved customer service communication system and method, the preferred embodiment utilizing a vehicle's G.P.S. system to communicate via digital or cellular link with a variety of web-based, private, computer or call center networks to access or schedule maintenance for his or her vehicle, maintain said vehicle's service history, download or upload key vehicle operation and maintenance parameters and receive other information of interest, either vehicle directed, personal or of commercial interest, all with the flexibility of being able to access vehicle service also when traveling.