Patents by Inventor Wesley Atkinson

Wesley Atkinson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Desktop telephony application program for a call center agent
    Publication number: 20040218750
    Abstract: A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The application program produces a user interface that enables the agent to indicate when the agent is going on break and the type of break that the agent is taking. Additional functional elements are provided in the user interface to enable the agent to update status information regarding the current state of the agent. The application program may also provide phone books that hold phone numbers grouped by different logical grouping criteria.
    Type: Application
    Filed: June 4, 2004
    Publication date: November 4, 2004
    Applicant: MCI Communications Corporation
    Inventors: Wesley Atkinson, Richard McDuff
  • Desktop telephony application program for a call center agent
    Patent number: 6782087
    Abstract: A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The application program produces a user interface that enables the agent to indicate when the agent is going on break and the type of break that the agent is taking. Additional functional elements are provided in the user interface to enable the agent to update status information regarding the current state of the agent. The application program may also provide phone books that hold phone numbers grouped by different logical grouping criteria.
    Type: Grant
    Filed: September 19, 1997
    Date of Patent: August 24, 2004
    Assignee: MCI Communications Corporation
    Inventors: Wesley Atkinson, Richard McDuff
  • Desktop telephony application program for a call center agent
    Patent number: 6658106
    Abstract: A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The application program produces a user interface that enables the agent to indicate when the agent is going on break and the type of break that the agent is taking. Additional functional elements are provided in the user interface to enable the agent to update status information regarding the current state of the agent. The application program may also provide phone books that hold phone numbers grouped by different logical grouping criteria.
    Type: Grant
    Filed: October 13, 1999
    Date of Patent: December 2, 2003
    Inventors: Wesley Atkinson, Richard McDuff
  • Telephony server application program interface API
    Patent number: 6192121
    Abstract: An application program interface (API) provides an interface for application programs to communicate with a telephony server. The telephony server generates events regarding calling activity within a call center. The API receives these events and forwards them to the application programs. The API may be run on an agent workstation along with application programs. The applications register with the API to identify what types of events are of interest to the application program. The API receives the events from the telephony server and distributes the events according to the registrations.
    Type: Grant
    Filed: September 19, 1997
    Date of Patent: February 20, 2001
    Assignee: MCI Communications Corporation
    Inventors: Wesley Atkinson, Richard McDuff, Craig Baxter