Patents by Inventor Wesley C. Hand

Wesley C. Hand has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of generating test scripts using a voice-capable markup language
    Patent number: 7590542
    Abstract: A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.
    Type: Grant
    Filed: May 7, 2003
    Date of Patent: September 15, 2009
    Inventors: Douglas Carter Williams, Wesley C. Hand, Jr., Henry Houh, Albert Robinson Seeley
  • Method of generating test scripts for systems having dynamic behavior
    Patent number: 6957420
    Abstract: A method is disclosed for testing applications that include non-deterministic behavior. The presently disclosed method generates test code for testing deterministic behavior of an application. When instances of non-deterministic behavior of the application being tested are encountered, the method provides acceptable alternate behaviors, such that the non-deterministic behavior can be effectively tested. The method may be implemented as a software test tool that utilizes a graphical programming interface to make the test generation simple and easy to use.
    Type: Grant
    Filed: August 30, 2001
    Date of Patent: October 18, 2005
    Assignee: E m pirix Inc.
    Inventors: Wesley C. Hand, Jr., Mark Trumpler, Eric Noorda, Albert Seeley, Kathy Campbell, Nathan W. David, Peter Savage
  • Method of generating test scripts using a voice-capable markup language
    Publication number: 20030212561
    Abstract: A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.
    Type: Application
    Filed: May 7, 2003
    Publication date: November 13, 2003
    Inventors: Douglas Carter Williams, Wesley C. Hand, Henry Houh, Albert Robinson Seeley
  • Run-time graphical programming tool for testing non-deterministic events
    Publication number: 20030046626
    Abstract: A method is disclosed for testing applications that include non-deterministic behavior. The presently disclosed method generates test code for testing deterministic behavior of an application. When instances of non-deterministic behavior of the application being tested are encountered, the method provides acceptable alternate behaviors, such that the non-deterministic behavior can be effectively tested. The method may be implemented as a software test tool that utilizes a graphical programming interface to make the test generation simple and easy to use.
    Type: Application
    Filed: August 30, 2001
    Publication date: March 6, 2003
    Inventors: Wesley C. Hand, Mark Trumpler, Eric Noorda, Albert Seeley, Kathy Campbell, Nathan W. David, Peter Savage