Patents by Inventor Wesley J. Atkinson

Wesley J. Atkinson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Monitoring system client with call center layout and design capabilities
    Publication number: 20020175943
    Abstract: A monitoring system monitors calling activity within a call center. The monitoring system includes a client program that may be run on a workstation. The monitoring system also includes a computerized tool for building a model of the call center's physical layout. The client program displays a graphical user interface that contains status information about agents in the call center and statistics regarding calling activity within the call center. The graphical user interface may depict a model of all or a portion of the call center's physical layout. A builder prepares a computerized model of the call center using the call center layout tool. The builder may use the call center layout tool to update the computerized model of the call center. Information about agents, supervisors, and business clients may be obtained from the graphical user interface.
    Type: Application
    Filed: April 15, 2002
    Publication date: November 28, 2002
    Applicant: MCI Communications Corporation
    Inventors: J. Wren Hunt, Wesley J. Atkinson
  • Monitoring system client with call center layout and design capabilities
    Publication number: 20020175929
    Abstract: A monitoring system monitors calling activity within a call center. The monitoring system includes a client program that may be run on a workstation. The monitoring system also includes a computerized tool for building a model of the call center's physical layout. The client program displays a graphical user interface that contains status information about agents in the call center and statistics regarding calling activity within the call center. The graphical user interface may depict a model of all or a portion of the call center's physical layout. A builder prepares a computerized model of the call center using the call center layout tool. The builder may use the call center layout tool to update the computerized model of the call center. Information about agents, supervisors, and business clients may be obtained from the graphical user interface.
    Type: Application
    Filed: August 1, 2001
    Publication date: November 28, 2002
    Applicant: MCI Communications Corporation
    Inventors: J. Wren Hunt, Wesley J. Atkinson
  • Failover mechanism for computer/telephony integration monitoring server
    Patent number: 6137862
    Abstract: A monitoring system includes multiple redundant processes for gathering and archiving information. The processes are well adapted for use within a call center which has multiple agents for processing inbound/outbound calls. The information concerns the calling activity of the agents. One of the processes is designated as a primary process for providing archived information to clients. The other processes are redundant secondary processes which assume the role of the primary process upon failure of the primary process. Once a failed process is reinitiated, a data synchronization mechanism is used to reconcile data to ensure that each of the processes has current and up-to-date information.
    Type: Grant
    Filed: March 16, 1998
    Date of Patent: October 24, 2000
    Assignee: MCI Communications Corporation
    Inventors: Wesley J. Atkinson, Craig A. Baxter, Gopi K. Shankar, Liqun Wang