Abstract: Systems and methods for providing interactive applications. In one embodiment, the systems and methods may include: (a) identifying digital content published on digital content platforms (e.g., images published on webpages); (b) assigning a key to the digital content; and (c) processing the digital content through a tagging engine (e.g., a crowdsource network) to tag the content with contextual data. The systems and methods may further include: (d) maintaining a data repository, wherein the content and respective data are indexed by corresponding key; (e) receiving a data request from an enabled application, upon user-activation of the application, wherein the data request includes the key; (f) conducting a data search of the data repository based on the key; and (g) providing the content data, responsive to the data request, for rendering of the enabled and user-activated application.

Abstract: Systems and methods for providing interactive applications. In one embodiment, the systems and methods may include: (a) identifying digital content published on digital content platforms (e.g., images published on webpages); (b) assigning a key to the digital content; and (c) processing the digital content through a tagging engine (e.g., a crowdsource network) to tag the content with contextual data. The systems and methods may further include: (d) maintaining a data repository, wherein the content and respective data are indexed by corresponding key; (e) receiving a data request from an enabled application, upon user-activation of the application, wherein the data request includes the key; (f) conducting a data search of the data repository based on the key; and (g) providing the content data, responsive to the data request, for rendering of the enabled and user-activated application.

Abstract: A method for performing results-based routing of telephone calls. Agents handle telephone calls seeking or inquiring into a product or service. Agents are distributed among agent pools, with each pool being defined by one or more criteria, on a real-time and/or batch basis. Such criteria may reflect an agent characteristic (e.g., age, geographical location, language, hobby, skill), a level of agent performance (e.g., number or amount of sales, speed or efficiency in providing a service) or some other factor. When a call is received at a call manager, a pool of best agents or some other pool is selected (e.g., by weighting, by statistical distribution). The best available agent in that pool is identified and the call is routed to that agent. The call manager, or other entity, may record some or all of the call (e.g., voice conversation, the agent's computer input during the call).

Abstract: A multiple source proxy management system is disclosed. Most Internet browsers communicate only with the global Internet. However, new data services may be created that can provide information to an Internet browser in a compatible form. Since Internet browsers only know how to communicate with the Internet, a new system was developed to handle communication with other data services. The system includes a personal proxy server that handles requests from the Internet browser. The personal proxy server directs requests to a proper data server handler. The personal proxy server respects all existing Internet settings such as direct connections, proxy servers, and autoconfig proxy servers.