Patents by Inventor William Baldassari

William Baldassari has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for identifying and responding to chronic callers in an interactive voice response system
    Publication number: 20070041523
    Abstract: An interactive voice response system (IVR) (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to monitor (202) a frequency of call activity for each caller, establish (208) a redirection criterion, and redirect (210) a caller to special services when the frequency of call activity of said caller satisfies the redirection criterion.
    Type: Application
    Filed: August 16, 2005
    Publication date: February 22, 2007
    Applicant: SBC Knowledge Ventures LP
    Inventors: Jonathan Paden, Scott Newman, Bobby Sams, William Baldassari, Alex Yip