Abstract: Methods, systems, and computer readable media can be operable to facilitate recognizing and providing notification of events, states, and/or conditions associated with the CPE (customer premise equipment) device and/or associated networks or devices. An application running on a mobile device (e.g., smart phone) can be used to observe and diagnose electronic equipment (e.g., CPE device). Equipment can have indicators (audio, visual, etc.) that a human would have difficulty interpreting correctly. A mobile device application can be programmed to observe audio and/or visual indicators, report status and possibly recommend course(s) of corrective action to the user. Since the information observed by the mobile device is unidirectional (from the equipment to the mobile device) there is no increased security risk.

Abstract: A method for anonymizing user identifiable information to be transmitted outside of a local network includes generating a network entity hash input based on (i) a first MAC address assigned to a client station of the local network, (ii) a second MAC address assigned to the network gateway device of the local network, and (iii) an identifier of a cloud entity of an external network to which data of the client station is to be transmitted. The method further includes generating a hash value output based on the network entity hash input and a random token value using a hashing function, generating an anonymized MAC address associated with the client station based on the hash value output, and transmitting the anonymized MAC address associated with the client station to the cloud entity of the external network.

Abstract: A method for anonymizing user identifiable information to be transmitted outside of a local network includes generating a network entity hash input based on (i) a first MAC address assigned to a client station of the local network, (ii) a second MAC address assigned to the network gateway device of the local network, and (iii) an identifier of a cloud entity of an external network to which data of the client station is to be transmitted. The method further includes generating a hash value output based on the network entity hash input and a random token value using a hashing function, generating an anonymized MAC address associated with the client station based on the hash value output, and transmitting the anonymized MAC address associated with the client station to the cloud entity of the external network.

Abstract: Methods, systems, and computer readable media can be operable to facilitate recognizing and providing notification of events, states, and/or conditions associated with the CPE device and/or associated networks or devices. An application running on a mobile device (e.g., smart phone) can be used to observe and diagnose electronic equipment (e.g., CPE device). Equipment can have indicators (audio, visual, etc.) that a human would have difficulty interpreting correctly. A mobile device application can be programmed to observe audio and/or visual indicators, report status and possibly recommend course(s) of corrective action to the user. Since the information observed by the mobile device is unidirectional (from the equipment to the mobile device) there is no increased security risk.

Abstract: Methods, systems, and computer readable media can be operable to facilitate recognizing and providing notification of events, states, and/or conditions associated with the CPE (customer premise equipment) device and/or associated networks or devices. An application running on a mobile device (e.g., smart phone) can be used to observe and diagnose electronic equipment (e.g., CPE device). Equipment can have indicators (audio, visual, etc.) that a human would have difficulty interpreting correctly. A mobile device application can be programmed to observe audio and/or visual indicators, report status and possibly recommend course(s) of corrective action to the user. Since the information observed by the mobile device is unidirectional (from the equipment to the mobile device) there is no increased security risk.

Abstract: Methods, systems, and computer readable media can be operable to facilitate recognizing and providing notification of events, states, and/or conditions associated with the CPE device and/or associated networks or devices. An application running on a mobile device (e.g., smart phone) can be used to observe and diagnose electronic equipment (e.g., CPE device). Equipment can have indicators (audio, visual, etc.) that a human would have difficulty interpreting correctly. A mobile device application can be programmed to observe audio and/or visual indicators, report status and possibly recommend course(s) of corrective action to the user. Since the information observed by the mobile device is unidirectional (from the equipment to the mobile device) there is no increased security risk.

Abstract: A method for anonymizing user identifiable information to be transmitted outside of a local network includes generating a network entity hash input based on (i) a first MAC address assigned to a client station of the local network, (ii) a second MAC address assigned to the network gateway device of the local network, and (iii) an identifier of a cloud entity of an external network to which data of the client station is to be transmitted. The method further includes generating a hash value output based on the network entity hash input and a random token value using a hashing function, generating an anonymized MAC address associated with the client station based on the hash value output, and transmitting the anonymized MAC address associated with the client station to the cloud entity of the external network.

Abstract: Methods, systems, and computer readable media can provide diagnosis of service-affecting issues in CPE devices. The diagnostic process can include retrieving a testing hierarchy associated with a received diagnostic command, executing the lowest-level diagnostic in the testing hierarchy, successively executing the remaining diagnostics in the testing hierarchy in the order implicated by the hierarchy until the commanded diagnostic is executed, and identifying the service-affecting issues found.