Abstract: An information collection module receives an incident report request from a user of a browser running a network application on a client system to thereby provide a page in the browser. The information collection module collects incident data including user interactions with the page, client system features and operations associated with executing the network application, and a document object model (DOM) of the page. An annotation tool of the network application receives annotations of the page from the user for inclusion in the incident data, and a server-side incident manager receives the incident data. The server-side incident manager includes a rendering engine that renders the document object model and the annotations, and an incident analyzer that displays the collected user interactions, and client system features and operations, and the rendered document object model and annotations.

Abstract: Technical solutions for managing business application life cycle with multi-tasking ability are provided. In some implementations, a method includes: at an enterprise data processing application: (A) activating a first application page, which includes: loading a first data set from a first data source, and causing the first data set to be displayed on the first application page; (B) switching from the first application page to a second application page, by: deactivating, without closing, the first application page, including: causing the first data set to be stored in a temporary storage; and activating a second application page; and (C) switching from the second application page back to the first application page, by: deactivating, without closing, the second application page; and re-activating the first application page, including: loading the first data set from the temporary storage, and causing the first data set to be displayed on the first application page.

Abstract: An information collection module receives an incident report request from a user of a browser running a network application on a client system to thereby provide a page in the browser. The information collection module collects incident data including user interactions with the page, client system features and operations associated with executing the network application, and a document object model (DOM) of the page. An annotation tool of the network application receives annotations of the page from the user for inclusion in the incident data, and a server-side incident manager receives the incident data. The server-side incident manager includes a rendering engine that renders the document object model and the annotations, and an incident analyzer that displays the collected user interactions, and client system features and operations, and the rendered document object model and annotations.