Patents by Inventor William D. Snapper

William D. Snapper has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10263942
    Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Grant
    Filed: October 19, 2016
    Date of Patent: April 16, 2019
    Assignee: Open Text SA ULC
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20170041278
    Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Application
    Filed: October 19, 2016
    Publication date: February 9, 2017
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 9515979
    Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Grant
    Filed: July 11, 2014
    Date of Patent: December 6, 2016
    Assignee: Open Text SA ULC
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 9118615
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network. A second instruction may be operable to according to the script based on the stored set of user information and the variable associated with the first event.
    Type: Grant
    Filed: June 20, 2012
    Date of Patent: August 25, 2015
    Assignee: Open Text S.A.
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20140325388
    Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Application
    Filed: July 11, 2014
    Publication date: October 30, 2014
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20120259921
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network.
    Type: Application
    Filed: June 20, 2012
    Publication date: October 11, 2012
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 8255460
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.
    Type: Grant
    Filed: May 18, 2011
    Date of Patent: August 28, 2012
    Assignee: Open Text S.A.
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 8234334
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Grant
    Filed: August 24, 2009
    Date of Patent: July 31, 2012
    Assignee: Open Text S.A.
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20110225237
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.
    Type: Application
    Filed: May 18, 2011
    Publication date: September 15, 2011
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 7975007
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Grant
    Filed: August 25, 2009
    Date of Patent: July 5, 2011
    Assignee: Vignette Software LLC
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20100050091
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Application
    Filed: August 24, 2009
    Publication date: February 25, 2010
    Applicant: Vignette Corporation
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 7647372
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Grant
    Filed: June 13, 2007
    Date of Patent: January 12, 2010
    Assignee: Vignette Corporation
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20090313328
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Application
    Filed: August 25, 2009
    Publication date: December 17, 2009
    Applicant: Vignette Corporation
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 7389320
    Abstract: A system for facilitating marketing dialogues permits multiple instances of multiple scripts to be active at the same time, where each of these dialogues can be at a different place in its script. The dialogues permit interactive communications between the user of the system (such as a marketer) and the user's customers or other participants. Scripts are created using a graphical user interface, in which shapes corresponding to steps in a script are dragged and dropped into a script. Communications can be over a network, by telephone, by mail, or by other means. Overall data from the execution of the scripts can be monitored using another graphical user interface, allowing results and trends to be observed and corrections made to the marketing program. Information regarding the scripts and variables used by the scripts is maintained in a set of tables in one or more databases. A data dictionary provides an interface for data stored in the databases.
    Type: Grant
    Filed: February 14, 2006
    Date of Patent: June 17, 2008
    Assignee: Vignette Corporation
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 7127486
    Abstract: A system for facilitating marketing dialogues permits multiple instances of multiple scripts to be active at the same time, where each of these dialogues can be at a different place in its script. The dialogues permit interactive communications between the user of the system (such as a marketer) and the user's customers or other participants. Scripts are created using a graphical user interface, in which shapes corresponding to steps in a script are dragged and dropped into a script. Communications can be over a network, by telephone, by mail, or by other means. Overall data from the execution of the scripts can be monitored using another graphical user interface, allowing results and trends to be observed and corrections made to the marketing program. Information regarding the scripts and variables used by the scripts is maintained in a set of tables in one or more databases. A data dictionary provides an interface for data stored in the databases.
    Type: Grant
    Filed: July 24, 2000
    Date of Patent: October 24, 2006
    Assignee: Vignette Corporation
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 5475860
    Abstract: A digital data processing apparatus has two functional units (e.g., a host processing section and a peripheral device) and a controller for transferring information therebetween. The first functional unit generates a send message descriptor block ("MDB") signal specifying one or more addresses in an associated local memory from which data is to be transferred. The second functional unit generates a receive MDB signal specifying one or more locations in its associated local memory to which data is to be transferred. The controller matches send and receive MDB signals, particularly, those specifying the same logical or virtual channel. Once a match is found, the controller transfers data between the respective memory locations of the first and second functional units. A controller as described above transfers data between the host and peripheral processors by directly accessing data in their respective "memory spaces.
    Type: Grant
    Filed: June 15, 1992
    Date of Patent: December 12, 1995
    Assignee: Stratus Computer, Inc.
    Inventors: Carl Ellison, Randy Sybel, William D. Snapper, Jonathan West