Abstract: A customer management system can be designed to provide an integrated smart graphical user interface. For example, a computing device can receive information that includes a topic of conversation for a chat-based communication; initiate, via a first graphical user interface (GUI), the chat-based communication with another computing device after the information is received; display, via a second GUI, the user profile associated with the person, wherein the second GUI is displayed adjacent to and integrated with the first GUI; determine a relationship between one or more words or phrases received via the first GUI from the first computing device and the additional information in the user profile, where the relationship is determined in real-time or near real-time as the one or more words or phrases are received; and display a visual indicator in the second GUI that shows content in the second GUI that is relevant to the determined relationship.

Abstract: Systems and methods for providing a compliance solution for data storage (e.g., in compliance with a more restrictive solution chosen from among a plurality of storage solutions) are disclosed herein. The methods include receiving a request to store data, accessing a first set of jurisdictional rules applicable to storage of the data, accessing a second set of jurisdictional rules applicable to storage of the data that is divergent from the first set of jurisdiction rules with respect to storage of the data, determining that a first jurisdictional restriction among the first set of jurisdictional rules applicable to storage of the data is more restrictive than a first jurisdictional restriction among the second set of jurisdictional rules applicable to storage of the data, and storing the data in compliance with the first jurisdictional restriction among the first set of jurisdictional rules applicable to storage of the data.

Abstract: A computing system is configured to trigger an assessment for an autonomous driving system of an autonomous vehicle and receive driving data associated with the autonomous driving system. The driving data includes driving response data measured by one or more sensors employed on the autonomous vehicle during the assessment. The computing system is also configured to use machine learning to analyze the driving data through a driving performance analysis for identifying attributes of the autonomous driving system based on the driving data. The computing system is further configured to determine characteristics of the autonomous driving system using the machine learning based on the driving performance analysis and generate a risk profile that includes the identified attributes and the determined characteristics.

Abstract: An authentication service proofs a user by identifying expected interactions and/or interaction characteristics of the user with an interactive voice response system. Specifically, during an interactive voice response (IVR) system session, an initial proofing of a user via one or more credentials supplied by the user via the IVR system session is performed. Interactions by the user with the IVR system are tracked. After the initial proofing of the user, response datasets are recorded, providing an indication of the tracked interactions by the user and an association of a user account of the user in a response data store. Periodically, the response datasets are accessed and interaction-based proofing data rules are generated based at least in part upon the accessed response datasets. The interaction-based proofing data rules are provided for subsequent proofing of the user based upon subsequent actions of the user.

Abstract: A data correlation and presentation system is provided herein. Machine learning is used to identify correlations in data received from disparate electronic services. Correlated data objects are generated based upon the identified correlations and the correlated data objects are provided in a combined characteristics output, enabling downstream reporting systems to report the correlations with very little processing resource utilization.

Abstract: A computing system is configured to trigger a safety driver assessment and obtain driving conditions for a route using a variety of sensors and databases. The computing system is also configured to receive driver information and determine a safety driving test based on the driver information and driving conditions. During the safety driving test, the computing system is configured to measure, via the variety of sensors of an autonomous vehicle, driving responses of a driver operating the autonomous vehicle. Based on measured driving responses, the computing system is configured to determine a safety driving score and save the safety driving score in a safety test record.

Abstract: A system may include sensors that may acquire health data related to an individual. The system may also include a processor that may receive trip data associated with a current location of the individual and a destination location for the individual, traffic condition data associated with routes between the current location and the destination location, and weather related data associated with the routes. The processor may also receive the health data from the sensors and determine whether the individual is associated with a driver assessment score above a threshold based on the trip data, the traffic condition data, the weather data, the health data, or any combination thereof. The processor may then send an activation signal to a vehicle control system in response to the driver assessment score being above the threshold, such that the activation signal may enable the vehicle control system to control operations of a vehicle.

Abstract: A tattoo detection-based method and system of performing an authentication of video of a person in order to authorize access to a secured resource is disclosed. The user provides image data in which they present a region of skin on which a pattern or code has been tattooed with ink that is invisible to the human eye. The system and method are configured to evaluate the image data to determine whether the cloaked token is present. If a cloaked token is present, the system determines the image is authentic and can verify an identity of the person. In some cases, the system can further be configured to automatically grant the person access to one or more services, features, or information for which he or she is authorized.

Abstract: A computing system includes memory and a processor system configured to determine client data related to a client, where the client data includes client web activity data of the client, determine that the client has logged into a website hosted by the computing system via a client device, provide, to the client device, a personalized advertisement for presentation to the client within a limited predetermined time window of the client having logged into the website, or in response to receiving a secondary confirmation of an identity of the client, receive, from the client device, client interactions of the client with the personalized advertisement, and in response to determining that the client interactions include an acceptance of an offer indicated by the personalized advertisement, communicatively connect the client to a service representative to complete the acceptance of the offer, where the service representative is blocked from accessing the client web activity data.

Abstract: Implementations are disclosed to automatically evaluate, detect, or predict an event, and provide customized virtual assistance to a user based on the event. The implementations include a system capable of pulling data from a client device, detecting an event based on the pulled data, and pushing customized digital resources to the client device based on the detected event.

Abstract: A user specific tic behavior detection-based method and system of performing an authentication of video of a person in order to authorize access to a secured resource. The user provides audio and/or video data in which they exhibit one or more tic behaviors. When a person later requests access to the user's account, the system and method are configured to capture a video and/or audio recording of the person requesting access. The data is evaluated to determine whether the previously detected tic behavior is present. If the tic behavior is present, the system determines the image or voice is authentic and can verify an identity of the person. In some cases, the system can further be configured to automatically grant the person access to one or more services, features, or information for which he or she is authorized.

Abstract: A sound-based method and system of performing an authentication of a person in order to permit access to a secured resource is disclosed. The system and method are configured to transmit an audio signal to a remotely located smart device. When the smart device produces the audio signal, a nearby computing device captures the audio signal and provides the captured audio data to an authentication platform. The audio data is compared to the transmitted audio signal. The system can determine whether there is a match between the captured audio data and the transmitted audio data. If there is a match, the system verifies an identity of the person and can further be configured to automatically grant the person access to one or more services, features, or information for which he or she is authorized.

Abstract: An authentication system includes processing circuitry that is configured to receive an indication of a number of interconnected devices that are in communication with a user device, compare the number of interconnected devices that are in communication with the user device to a threshold, and grant access to an application on the user device in response to the number of interconnected devices meeting or exceeding the threshold.

Abstract: An enrollment data management system includes one or more processors and memory storing instructions executable by the one or more processors to cause the one or more processors to receive sensor data from one or more sensors located at a property, wherein the sensor data indicates a plurality of individual detection events that each indicate presence of an individual at the property. The instructions are executable by the one or more processors to cause the one or more processors to analyze the sensor data to determine that the property qualifies as a residence of the individual, access information relevant to the property from one or more databases, utilize the information relevant to the property as enrollment information for an enrollment process for the individual.

Abstract: The present embodiments relate to automatic claim value generation. Particularly, the present embodiments include retrieving information from various sources and processing the data to derive an overview of damage to vehicles incurred during a vehicle accident, deriving an estimated value (or “cost”) to rectify the damage, and a client-specific claim value to be presented to the client representing a value to rectify the damage based on a policy corresponding to the client. The present embodiments provide an automated (or “touchless”) claim value payout system to provide a claim value specific to the client and the accident incurred by the client that is performed by a computing device without intervention by an operator.

Abstract: A system in accordance with present embodiments includes a device comprising a sensor configured to detect sensed data for an individual. The sensed data comprises data related to health of the individual. The system also includes a health analysis system communicatively coupled to the device. The health analysis system comprises a memory and a processor. The memory is configured to store instructions that cause the processor to receive the sensed data from the device, analyze the sensed data to determine health trend data for the individual, retrieve group health trend data associated with the health trend data for the individual, generate a predicted health trend for the individual based at least in part on a comparison between the health trend data for the individual and the group health trend data, and adjust offered products, premiums, or both, based on predicted health trend for the individual.

Abstract: A real-world object-based method and system of performing an authentication of a person in order to permit access to a secured resource is disclosed. The system and method are configured to collect image data from an end-user in real-time that includes objects in their environment. At least one object is selected and its image data stored for subsequent authentication sessions, when the system can determine whether there is a match between the new image data and image data previously collected and stored in a database. If there is a match, the system verifies an identity of the person and can further be configured to automatically grant the person access to one or more services, features, or information for which he or she is authorized.

Abstract: A payment card security system includes a payment card provider account system communicatively coupled to a payment card transaction device and a mobile device. The payment card transaction device sends an indication that a payment card is being used to perform a transaction. The payment card provider account system includes processors that receive the indication that the payment card is being used to perform the transaction from the payment card transaction device. The processors also send a notification indicating that the payment card is being used to perform the transaction. The processors further enable authorization of the transaction via the mobile device. In this manner, the payment card security system may prevent or reduce the occurrence of suspicious transactions as they are occurring, rather than waiting until after they have occurred.

Abstract: A sound-based method and system of performing an authentication of a person in order to permit access to a secured resource is disclosed. The system and method are configured to collect audio data from an end-user in real-time that corresponds to ambient sounds for their alleged location. The audio data is compared to verified audio data for the actual location. The system can determine whether there is a match between the user audio data and audio data previously collected and stored in a database or obtained from an audio service provider. If there is a match, the system verifies an identity of the person and can further be configured to automatically grant the person access to one or more services, features, or information for which he or she is authorized.

Abstract: An autonomous vehicle includes vehicle sensors that detect driving conditions and a communication interface communicatively coupled with a driving condition database via a communication network. The driving condition database stores vehicle sensor information indicative of first driving conditions and mobile device sensor information indicative of second driving conditions. Additionally, in response to a connection rating determination logic determining that a connection rating between the communication interface and the communication network below a threshold, a controller of the autonomous vehicle gathers, processes, and stores the vehicle sensor information and the mobile device sensor information for subsequent communication to the driving condition database and operates the autonomous vehicle based on the vehicle sensor information and the mobile device sensor information.