Patents by Inventor William Finnerty

William Finnerty has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Set-top box initiated contact center interaction
    Patent number: 7703120
    Abstract: In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.
    Type: Grant
    Filed: September 13, 2006
    Date of Patent: April 20, 2010
    Assignee: Cisco Technology, Inc.
    Inventors: Paul Schechinger, Steven Morrison, John Hernandez, Michael P. Lepore, Paul Russell, Jay Ferrandini, William Finnerty
  • Set-top box initiated contact center interaction
    Publication number: 20080066127
    Abstract: In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.
    Type: Application
    Filed: September 13, 2006
    Publication date: March 13, 2008
    Applicant: Cisco Technology, Inc.
    Inventors: Paul Schechinger, Steven Morrison, John Hernandez, Michael P. Lepore, Paul Russell, Jay Ferrandini, William Finnerty