Patents by Inventor William Francis Thompson

William Francis Thompson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Remote data access for operator assistance calls
    Patent number: 5684867
    Abstract: A method and apparatus for serving operator assistance calls from a remote operator assistance system but using the data base of the normal serving operator assistance system to verify the capability of the caller to place the desired call. The call is routed to the remote system where, for example, a specialized operator team, such as a Spanish speaking team, serves calls from an entire region or nation. The remote system accesses the data base of the normal serving system to obtain the data, describing the attributes of the caller, necessary to minimize the number of calls that are fraudulently completed.
    Type: Grant
    Filed: April 12, 1995
    Date of Patent: November 4, 1997
    Assignee: Lucent Technologies Inc.
    Inventors: John P. Gesslein, Jr., Robert Michael Jelinski, David Caswell McChristian, William Francis Thompson