Abstract: Incident support routing is described. The Internet is utilized to distribute the received customer support calls among a plurality of customer support agents who may be remotely located and geographically distributed. Voice data to voice-over-IP (VOIP) data packet conversion and VOIP to voice conversion may be utilized to facilitate a customer support call between a customer's telephone and a customer support agent's computer system.

Abstract: The present invention relates to a system and methodology for resource query management. The system includes a resource manager, a query engine and a filter component. The system facilitates construction and management of a resource query across resource type(s) that may be similar, different, incongruent and/or distinct. Accordingly, an SQL environment is leveraged to perform efficient, complex and intensive queries and/or operations using resource query constraint(s) from a resource constraint(s) store and the filter component over large set(s) of resources from the resource pool.

Abstract: The present invention relates to a system and methodology for resource query management. The system includes a resource manager, a query engine and a filter component. The system facilitates construction and management of a resource query across resource type(s) that may be similar, different, incongruent and/or distinct. Accordingly, an SQL environment is leveraged to perform efficient, complex and intensive queries and/or operations using resource query constraint(s) from a resource constraint(s) store and the filter component over large set(s) of resources from the resource pool.

Abstract: Incident support routing is described. The Internet is utilized to distribute the received customer support calls among a plurality of customer support agents who may be remotely located and geographically distributed. Voice data to voice-over-IP (VOIP) data packet conversion and VOIP to voice conversion may be utilized to facilitate a customer support call between a customer's telephone and a customer support agent's computer system.

Abstract: A system and method for automatically allocating resources is provided. The system includes one or more components for automatically allocating one or more resources, based at least in part on data associated with the one or more resources, the data including at least one of, type data, instance data, characteristic data, and dynamically modifiable metadata. An alternative aspect of the system provides one or more components for automatically allocating one or more resources distributed on a plurality of resource allocation servers. The one or more components for automatically allocating the one or more resources can improve utilization of the capacity of the one or more resources. In an alternative embodiment the system includes an Application Programming Interface (API) operable to configure and/or control the one or more components for automatically allocating one or more resources.

Abstract: A system and method for automatically allocating resources is provided. The system includes one or more components for automatically allocating one or more resources, based at least in part on data associated with the one or more resources, the data including at least one of, type data, instance data, characteristic data, and dynamically modifiable metadata. An alternative aspect of the system provides one or more components for automatically allocating one or more resources distributed on a plurality of resource allocation servers. The one or more components for automatically allocating the one or more resources can improve utilization of the capacity of the one or more resources. In an alternative embodiment the system includes an Application Programming Interface (API) operable to configure and/or control the one or more components for automatically allocating one or more resources.

Abstract: Methods and systems for provisioning online services are described. In the described embodiment, a framework is provided for provisioning various online services for users of an Internet Service Provider (ISP) through a web site that interfaces with the user. The inventive methods and systems make use of various programming objects to perform information collection and service provisioning functions. A master object is provided and is the focal point of a user's interaction with the framework. In the described embodiment, the master object can perform two primary functions—(1) security buffering—i.e. protecting system resources such as back end servers from a user that is not authorized to access such servers, and (2) oversight of various service configuration objects or “SCOs”. The SCOs are programming objects that are each associated with a particular online service that might be specified by a user.

Abstract: Sample-holding devices and systems for efficiently utilizing relatively small-volume fluid samples.

Abstract: A system and method for automatically allocating resources is provided. The system includes one or more components for automatically allocating one or more resources, based at least in part on data associated with the one or more resources, the data including at least one of, type data, instance data, characteristic data, and dynamically modifiable metadata. An alternative aspect of the system provides one or more components for automatically allocating one or more resources distributed on a plurality of resource allocation servers. The one or more components for automatically allocating the one or more resources can improve utilization of the capacity of the one or more resources. In an alternative embodiment the system includes an Application Programming Interface (API) operable to configure and/or control the one or more components for automatically allocating one or more resources.

Abstract: A moveable control unit for a high-throughput analyzer that can be operatively mounted at a plurality of locations on the analyzer housing.

Abstract: A method and apparatus is described for separating complex mixtures of components, particularly bio-organic molecules, preferably on the basis of two independent physical characteristics. A sample initially is resolved in a first stage to yield a fluid stream containing the components of the sample longitudinally separated. The fluid stream then is aligned incident to the inlet face of a gel slab positioned in an electric field, having a field strength sufficient to force the separated and charged components from the flowing stream into the gel slab substantially simultaneously with exposure of said charged components to the electric field. Gel electrophoresis of the sample can then proceed in a known manner.

Abstract: A method and apparatus is described for separating complex mixtures of components, particularly bio-organic molecules, preferably on the basis of two independent physical characteristics. A sample initially is resolved in a first stage to yield a fluid stream containing the components of the sample longitudinally separated. The fluid stream then is aligned incident to the inlet face of a gel slab positioned in a electric field, having a field strength sufficient to force the separated and charged components from the flowing stream into the gel slab substantially simultaneously with exposure of said charged components to the electric field. Gel electrophoresis of the sample can then proceed in a known manner.